Job Information
Six Flags Darien Lake Theme Park Resort Accommodations - Night Audit in Darien Center, New York
Darien Center. Six Flags Darien lake. Accommodations - Night Auditor. Starting at $16/hour.
Responsible for doing our nightly system maintenance, balancing revenue accounts, and problem solving anything that comes your way overnight. Responsible for check- in processes in a timely and efficient manner. Accountable for answering any guest questions and providing accurate information to the guests. Ensure excellent communication skills when dealing with all the guests. The guests always come first and will be treated in a fair and friendly manner.
MISSION To ensure 100% of a Guest's expectations are met before arrival. Friendly; Accurate; Efficient; Knowledgeable
ESSENTIAL FUNCTIONS * Communication * Answer all questions from the guest in accordance with standards of proper etiquette. * Be consistent in giving out accurate information. * Make Supervisor aware of problems you experienced throughout the day * Inform management of any guest or system related complaints or problems.
Guest Service * Ensure guest comfort and satisfaction. * Promptly and effectively deal with guest complaints and requests. * Always be polite when dealing with a guest. * Never use foul language while at work. * The guest comes FIRST! Drop what you are doing to help a guest. * Answer a guest question to the best of your ability. Get help if you do not know the answer. * Be Knowledgeable * Know our product; Accommodation Types, Amusement Park, and Water Park * Know how SMS Host works and functions. Know rules, policies, deposit and cancellation requirements. * Proactively seek opportunities to become knowledgeable in those areas that you have not mastered; including additional SMS systems training and Darien Lake Policies * Perform duties as outlined in the ATD (Attention to Detail). * Perform all night audit duties to include but not be limited to: - End business day - Run all appropriate reports - Fill out all daily reports as outlined in Audit Binder - Work closely with accounting, accommodation supervisors and managers to ensure accuracy of reports - Distribute appropriate reports to other accommodations staff - Run back up of system
Cleaning Duties * Keep all guest facing areas (pool, lobby) and desks clean and presentable * Keep the front office areas fully stocked at all times. * Take out all of the garbage daily. * Must be able to lift 30 pounds. * Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight. * Perform any duties requested by a Manager, Director, Supervisor or Lead. * Professional Appearance and Image * Be PUNCTUAL in reporting to work * Be neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG * Be READY * Personal hygiene is required
JOB SPECIFICATIONS * Self-Starter, Motivated, Confident, Optimistic * Excellent Communicator * Self-Disciplined, Detail oriented * Guest Advocate, Hospitality focus * Problem Solver * Computer skills and knowledge (Microsoft Office Word/Excel, ability to type, etc.) * Team Player
EQUAL OPPORTUNITY EMPLOYER
DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight.
Follow link to apply through company website: https://www.sixflags.com/darienlake/jobs