Job Information
Topgolf Topgolf Swing Suite - Client Success Manager (Remote) in Dallas, Texas
At Topgolf, we create moments that matter. As a global sports and entertainment leader, we blend technology, hospitality, and competitive gameplay to redefine how people connect. From our iconic venues to our cutting-edge Topgolf Swing Suite experiences, we’re passionate about delivering extraordinary service and unforgettable experiences for our guests.
Topgolf Swing Suite brings the thrill of golf and other virtual games to luxury indoor settings, partnering with top-tier hospitality, entertainment, and corporate venues to create tailored, high-energy social experiences. Join us in building innovative partnerships and enhancing our guests' experiences worldwide.
Role Overview
We are seeking a Client Success Manager to support and grow our Topgolf Swing Suite partnerships. This role is pivotal in ensuring our partners’ success by fostering strong relationships, delivering exceptional onboarding, and providing ongoing support to maximize their performance.
Key Responsibilities
Pre-Launch Engagement
Collaborate with Topgolf Swing Suite partners during the onboarding phase, ensuring all key stakeholders are trained on:
Technology Usage: Understanding and utilizing our systems effectively.
Marketing Strategies: Developing and executing campaigns that drive engagement and revenue.
Sales Programs: Implementing proven strategies to enhance partner success.
Best Practices: Sharing tailored insights to maximize operational efficiency and customer satisfaction.
Post-Launch Support
Partner Relationship Management: Act as the primary point of contact for Topgolf Swing Suite partners, maintaining strong, collaborative relationships.
Business Optimization: Assess partner performance, identify opportunities for growth, and propose actionable solutions.
Issue Resolution: Work proactively to address and resolve challenges hindering partner performance.
Performance Maximization
Regularly evaluate and report on partner performance metrics.
Collaborate with cross-functional teams to develop tools, resources, and strategies that enhance partner success.
Qualifications
4–6 years of experience in hospitality operations, marketing, or sales roles.
Proven track record of building and maintaining strong business relationships.
Exceptional problem-solving skills with the ability to identify opportunities and deliver innovative solutions.
Outstanding communication and presentation skills, both written and verbal.
Tech-savvy with the ability to quickly adapt to new systems and tools.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.