Pegasus Senior Living Community Support Center Regional Vice President of Operations in Dallas, Texas
We hire locally and we hire the best.
Pegasus Senior Living (PSL) is made up of individual associates united by a commitment and dedication to the highest quality of service delivery to our residents with a sense of warmth, compassion, individual pride, and company spirit.
Why Join Our Team?
We offer competitive salaries, health coverage (including medical, vision, and prescription), 401k and Paid Time Off
We offer generous employee referral bonus via our Pegasus Champions Program
We offer employee hardship support via our PSL Cares Program
We provide strong leadership, team building and empowerment
We offer a culture of accountability and teamwork
We encourage professional growth for all Associates
Position Summary: A Regional Vice President of Operations (RDO) will be responsible for overseeing the day-to-day operation and management of assigned communities including service provision, financial, human resources, licensure compliance and census development. The RVP of Ops is responsible for ensuring that each community is providing exceptional quality, outstanding service, sustained resident satisfaction, superior associate engagement, operational efficiency, and strong financial results. Directly responsible for each Communities resident satisfaction, occupancy, revenue and NOI goals.
Be a champion for your region and ensure that team members embrace the vision, the mission, and the vibrancy of the organization
Work with Executive leadership to developing strategic business plans and operating budgets that optimize the financial performance of each community in the portfolio
Lead the Regional team in support of the Company’s mission and objectives
Communicate a clear, resident-focused vision to the regional and community teams
Ensure strategic goals are communicated and implemented for each community
Effectively lead and implement growth and business development initiatives. Provide direction, vision and strategy to assist in achieving a competitive advantage for each community
Evaluate and advise communities on short- and long-term planning, budgets and asset management in alignment with the Company’s goals and growth objectives
Manage the Executive Director of each community, and hold them accountable for achieving community-specific and organization-wide goals
Demonstrate an attitude of teamwork when interacting with community team members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of residents and/or community team members in a proactive fashion
Facilitate positive relationships within each community, including residents, families, and team members
Coordinate and implement quality initiatives and oversee projects to ensure continuous improvement in all aspects of health care delivery
Evaluate standard operating practices, making sure they are executed and producing desirable results
Maintain a sound plan of the organization, ensuring the execution of policies and the development of personnel within each community
Actively recruit, hire, train, motivate, mentor, retain and coach a group of high performing Executive Directors and Regional leadership team members. Serve as an ongoing resource for these key team members Manage the selection, development, and performance management of the Executive Directors
Promote and monitor Company standards for Talent (i.e., hiring process, orientation, on-the-job training, evaluations, corrective action processes, etc.)
Ensure effective staffing and succession plans are in place at each community to ensure continuity of leadership in each operating department, as well as service level commitments to residents
Mentor, guide, and direct Executive Directors in the operational and financial accountabilities of the community, including leading monthly financial calls
Develop each Executive Director to become top talent, promotable to other positions within the Company. Sets a good example and foster team spirit between community and corporate staff.
Identify and analyze the competitive risks and opportunities for each community; develop action plans to ensure the success of the community
Establish and maintain an organized and effective communication process between and among communities and between region, communities and corporate, to allow for an open exchange of issues, problem solving, peer discussions as well as general information exchange.
Act as temporary/interim Executive Director as needed, for vacancies that may occur in region.
Be an active and visible presence in communities to assess quality of care and services and overall employee and resident satisfaction. Generally, spend four days per week in communities.
Develop and review monthly/quarterly plans for each community to make sure progress is being
Accountable for financial performance of assigned region (i.e., operating margin, census goals, budgeted revenue, expense goals)
Maintain a full understanding of licensure and regulatory requirements and assist communities in achieving and maintaining licensure and accreditation
Serve as a resource for resident, family and associate concerns
Ensures each community maintains a positive image in the greater community and develops positive relationships with business leaders and referral sources
Other duties as assigned
Passionate about Seniors
Bachelor’s degree from an accredited college or university in relevant field of study, or equivalent combination of education and experience required
Assisted Living, Memory Care, and/or Skilled Nursing Administrator’s License is preferred; ability to qualify for any required state license required.
5+ years’ experience as an Executive Director in the senior living industry
2 to 5 years’ experience in a Regional Management position in Senior Living, Nursing, Health, or related industries preferred
Strong financial acumen and ability to develop and execute complex, strategic business plans.
Knowledge of management, financial statements and controls, marketing, risk management, and best practices in senior living communities.
Demonstrated track record of assessing and improving key performance drivers – safety, quality or care, resident satisfaction, employee relations, etc.
Excellent computer skills, critical thinking and problem-solving abilities, and strong leadership and motivational skills. Proficient in Microsoft Office suite and the ability to quickly master new software applications.
Knowledge of and ability to conform to applicable laws, rules, and regulations.
Ability to both work collaboratively and to make independent decisions as appropriate.
Excellent written communication skills including proper grammar and professional writing.
Ability to communicate and work within all levels of the company while following reporting paths.
Ability to recognize and communicate problems appropriately.
Ability to work in a fast-paced environment and to prioritize, organize and manage multiple priorities.
Ability to relate to the associates, public, residents, family members and other professionals effectively.
Ability to teach/train others effectively.
Ability to work flexible hours to meet requirements of the job.
Ability to travel extensively (up to 75%).
Ability to safely operate a motor vehicle and must possess a valid current driver’s license and current auto insurance.
Ability to maintain accurate records and provide information as requested/required.