Job Information
American Airlines Planner/Sr Planner, Sales Product in Dallas, Texas
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the B2B Sales Tools Team within the Customer Intelligence Division.
Responsible for various projects which includes: gathering requirements from stakeholders, documenting those requirements and reviewing with IT, and ushering those requirements through the Agile IT process for successful implementation.
What you'll do
Acts as a liaison with technology providers to develop and manage project plans within established timeframes
Analyzes and gathers business requirements for multiple corporate initiatives simultaneously
Prioritizes requirements (user stories) for projects
Works closely with stakeholders to ensure reasonable timelines are set, reviews, and approves product design
Troubleshoots defects and data discrepancies
Performs user acceptance testing (UAT) for projects
Works with Training on training plans and knowledge transfer
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelor's degree or equivalent experience/training
3 years or more in project management, improving customer satisfaction
Preferred Qualifications- Education & Prior Job Experience
Experience with project and technical defect tracking tools such as Rally
Demonstrated expertise in any CRM platform, such as Microsoft Dynamics 365
Skills, Licenses & Certifications
Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations
Strong aptitude for problem solving and analytics
Ability to transform requirements into process flows and to analyze data for problem solving using tools such as Visio and Excel
Ability to take ownership of role by exercising good judgement and making decisions with limited supervision
Excellent interpersonal and communication skills
Exceptional collaboration skills
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.