ARAMARK Patient Advocate - BSWH BUMC EVS in Dallas, Texas
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://careers.aramark.com or connect with us on Facebook, Instagram and Twitter.
Position Summary: The Patient Advocate will manage and maintain the HCAHPS program in the facility. The patient advocate acts as a liaison between the healthcare facility and the environmental services department to ensure patient satisfaction.
Monitor HCAHPS Scores and assess current action plans for improvement.
Provide EVS Director with weekly HCAHPS reports with detailed
Create reports, monitor trends to implement appropriate action plans.
Round on patients within 24 hours of their admission to the facility.
Assess current satisfaction levels after admission and to educate patients on expected service
Follow up with management daily to recover patient satisfaction when satisfaction is less than excellent and to ensure that issues are
Update the daily tracking log for patient admit rounds and discuss details in daily meetings.
Manage AIDET during rounds and reinforce with hourly team members.
Work in tandem with Director on AIDET training for team members.
Manage Hospitality 101 program, including training and reinforcement with hourly team members.
Work with facility guest services department to align department action items with facility action items to improve HCAHPS results.
Other duties and tasks as assigned by manager.
High School Diploma or equivalent required.
Must be physically able to lift, lower, push and pull objects up to 50 lbs. unassisted.
Ability to stand, climb, bend, stoop and crouch for extended periods of time.
Must be able to initiate and maintain good customer and co-worker relationships in a team environment.
Must have the ability to follow oral or written instructions and directions.
Must be able to communicate effectively with both written and verbal skills.
Bi-lingual preferred (English and Spanish).
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran
Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.