Job Information
FREEMAN Part Time Customer Service Representative in Dallas, Texas
About Us
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
This position will be responsible for administrative support to the Freeman Transportation department. Under direct supervision, this role will be responsible for preparing regular work assignments related to the strategy of the department or work team.
This position is a part-time role that will support our Transportation team. It is eligible to work a hybrid schedule, generally requiring work in-office 2-3 days per week. This position is based out of our Adler office location in Dallas, TX.
Essential Duties & Responsibilities
Coordinate all round trip, inbound, and outbound transportation requirements for exhibitor clients
Utilize the current Exhibit Transportation shipment management system for all shipments and ensure that all necessary shipment documentation is properly prepared and distributed
Effectively communicate and follow up with selective partner carriers to ensure transportation requirements are met
Obtain most competitive freight quotes in a timely manner and communicate suggested retail pricing to account executives
Effectively communicate shipment details with Freeman Transportation staffs, up to and including account executives, account managers, branch managers, and directors
Responsible for communicating pertinent information to internal companies and departments to ensure seamless exhibit transportation services
Efficiently utilize carrier software programs to monitor and manage all tendered shipments
Manage and reconcile all carrier invoicing and billing
Prepare monthly shipment and revenue reports
Distribute Claims forms to customers
Perform other duties as assigned
Education & Experience
High School Diploma or Equivalent is required
Prefer to have at least two (2) years in the transportation industry
Prefer to be able to type 40 wpm
Must have excellent 10-key by touch skills
Must be proficient in Microsoft Word and Microsoft Excel
Must be detail oriented and organized
Good communication skills (written and verbal)
Strong analytical and organization skills
Excellent customer service skills
What We Offer
Our part-time positions are not benefit eligible; however, these roles are eligible to participate in our company 401k program.
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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