Kemper Insurance Claims Subrogation Manager in Dallas, Texas
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
The Inbound Subrogation Teams play a critical role in resolving claims presented against Kemper’s policy holders and recovering loss dollars paid to or on behalf of Kemper’s policy holders when there is another responsible party. The Subrogation Team Manager 2 provides technical expertise and guidance to Subrogation Specialists on high complexity claims and ensures file handling meets or exceeds all company guidelines and state requirements. They ensure focus is placed on quality contact, accuracy, and claims resolution.
The Subrogation Manager oversees a team of Subrogation Specialists who are responsible for addressing subrogation demands and out of pocket expenses presented by claimants and/or claimant carriers against Kemper policy holders who have insufficient limits to cover all related PD liability claims. The manager oversees the process of reviewing demands presented, analyzing available PD liability limits, referring demands to MD Desk Audit when appropriate, and calculating pro-rated offers based upon assessed liability and the merits of each claim. The manager also oversees the process of securing appropriate releases from all third parties prior to issuing payments.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
Provides onboarding and training to staff members, including requesting systems accesses and conducting training specific to each staff members’ role.
Communicates job expectations, provides coaching and counseling, and conducts regular developmental discussions with Subrogation Specialists.
Collaborates with other Kemper Leaders to ensure all team, department and company goals are met.
Conducts monthly one-on-one meetings and weekly huddles with staff members to discuss handling trends, address training obstacles and opportunities, and to ensure goals are being met.
Manages time off requests and attendance and adjusts claims rotation as necessary.
Reviews and analyzes data to determine current productivity and establish opportunities for improvement.
Responds to staff member claim questions in a timely manner to make sure the claim moves forward.
Works claim system activities and responds to emails and voicemails promptly to ensure staff members are delivering a best in class customer service experience.
Performs required monthly audits on open and closed files. Documents observations in TeamThink system and communicates results to staff.
Ensures staff members complete required department and company training.
Promotes staff member engagement through birthday and milestone celebrations and other team building activities.
Reviews and approves reserve and authority requests as appropriate.
Ensures that the Subrogation Specialists are providing timely and professional responses to all incoming communications, including mail, email, telephone calls and voicemail.
Works in multiple systems (Outlook, Microsoft Teams, Intercompany Arbitration Forums/TRS, E-Subro Hub, Claims Center, etc.) to assist Subrogation Specialists with timely claims resolution.
Provides coaching and guidance to Subrogation Specialists regarding appropriate techniques for handling complex matters, which may include preparing effective contentions for arbitration filings; developing negotiation strategies to resolve limits claims; and addressing policy holder concerns due to long-tail of complex claims.
Must be familiar with negligence laws, motor vehicle laws, and statute of limitations for all states.
Must make difficult file decisions based upon the merits of each claim, including referral to Litigation Department, escalation to Claims Director, etc.
MINIMUM JOB REQUIREMENTS :
Superior communication skills required to build relationships with business partners to move towards achieving department and company goals.
A minimum of 3 years prior leadership experience preferred.
A minimum of 7 years of auto claim handling and/or arbitration experience required.
Must have good analytical skills necessary to evaluate staff production requirements and results, resolve problems, and interpret internal reporting.
Must obtain and maintain all applicable licensing for required states to which assigned.
REQUIRED JOB SKILLS – Frontline leader
Must have the ability to build and foster a collaborative relationship that can influence people to meet shared objectives for the Subrogation Department.
Must be able to make decisions on complex issues efficiently and timely to ensure production levels are maintained.
Must consistently achieve results, even under tough circumstances by holding oneself and direct reports accountable for their daily production.
Must resolve difficult situations effectively and in a manner that that avoids further escalation.
Must actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder.
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.