Job Information
TEKsystems Application Support/Production Support Analyst (W2 ONLY) in Dallas, Texas
*Must be eligible to work on W2 without sponsorship due to client requirements - NO THIRD PARTY CANDIDATES
*3 days onsite in Dallas, TX area
Description:
Our financial client is seeking a dedicated Production Support Admin to join their technology team. The ideal candidate will be responsible for providing Level 3 support, managing support ticketing systems, and utilizing tools like Splunk and AppDynamics to ensure the stability and performance of their technology applications.
Top Skills' Details
Candidates should have experience as a production support engineer as part of an L3 support team
Candidates should have experience with splunk and AppDynamics.
Candidates need to be seasoned at triage and minor fixes/configurations in Java, Oracle
Key Responsibilities:
Level 3 Support:
Provide advanced troubleshooting and resolution for complex technical issues.
Manage and resolve Level 3 support tickets in a timely manner.
Collaborate with development and infrastructure teams to address and resolve issues.
Monitoring & Incident Management:
Utilize Splunk and AppDynamics to monitor application performance and system health.
Identify, diagnose, and resolve performance issues and system outages.
Implement and maintain monitoring dashboards and alerts.
Root Cause Analysis:
Conduct thorough root cause analysis for recurring issues.
Document findings and implement corrective actions to prevent future occurrences.
Provide detailed incident reports and post-mortem analysis.
Collaboration & Communication:
Work closely with cross-functional teams to ensure seamless support and issue resolution.
Communicate effectively with stakeholders, providing updates on ticket status and resolution timelines.
Participate in on-call rotations and provide after-hours support as needed.
Continuous Improvement:
Identify opportunities for process improvements and automation.
Develop and maintain support documentation and knowledge base articles.
Stay updated with the latest industry trends and best practices in production support.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum of 3-5 years of experience in production support or a similar role.
Strong experience with Splunk and AppDynamics for monitoring and troubleshooting.
Proficiency in managing support ticketing systems.
Excellent problem-solving and analytical skills.
Strong communication and collaboration abilities.
Ability to work in a fast-paced, dynamic environment.
Relevant certifications (e.g., Splunk Certified Admin, AppDynamics Certified Implementation Professional) are a plus.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.