Campus Pride Jobs

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Payments and Digital Strategy team within the American Airlines Federal Credit Union. The role is responsible for providing administrative support for fraud investigations for American Airlines Credit Union members.

What you'll do

• Research, collect and analyze data pertinent to various types of transactional fraud cases including cards, checks & other payment methods

• Communicate methods to avoid being the victim of fraud

• Assist the Operations Department Fraud Analyst by acting as liaison to law enforcement authorities to provide information to assist in subsequent investigation, prosecution and restitution

• Interface with members, management and non-management personnel of the credit union which includes heavy phone communication with members

• Maintain a working relationship with the Legal Department fraud analyst to determine fraud trends and provide helpful information for investigations regarding fraud against AACU

• Provide insight into policy and procedure changes/updates that could reduce or mitigate fraud

• Perform other duties as assigned

• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in business or related area of study or equivalent work experience

• CFE is a plus

• Experience with Episys and Synapsys software systems

• Bilingual in Spanish

• Previous banking or Credit Union experience

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

• Knowledge of credit union laws and regulations

• Ability to demonstrate excellent oral and written communication skills & exercise effective interpersonal skills with the ability to communicate with all levels of staff and management

• Ability to exercise excellent member service skills

• Ability to analyze data and present results

• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team

• Ability to self-motivate with strong organization skills and capacity for attention to detail

• Ability to work independently and with minimal supervision and make sound decisions

• Ability to maintain satisfactory performance and attendance

• Ability to pass applicable American Airlines pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.