Job Information
Amazon QA Analyst(JP) in Dalian, China
Description
Every Amazon employee is focused on improving the customer experience for our millions of customers. The Quality Assurance Team within Customer Service look for performance opportunities because any behavior spotted, can be corrected with the right feedback. encourage Associates to use their best judgment to uphold the Tenets.
Key Responsibilities:
-Take a role in the QA function for the Japanese language support, across all the sites and other Multilingual countries, working closely with local and distributed team of QA Specialists.
-Perform analytical deep dives to develop interpretive insights; conduct trending analysis to identify performance gaps, highlight strengths, and provide recommended corrective actions
-Provide Ops team with a holistic view of performance and identify the levers which will drive performance improvements
-Lead quality improvement projects to meet performance targets and drive continuous improvement
-Participate in the development of robust quality improvements and training processes, as well in the definition of quality goals
-Contribute to the development of reporting systems for all levels of the customer journey
Individual
-Goal driven and able to not only dive deep, but also to step back and look at the bigger picture
-Negotiation and influencing skills; able to listen to and persuade others based on sound logic
-Professional approach to working with colleagues across different departments, countries, at all levels, in both distributed and local teams
-Demonstrated ability to meet deadlines while managing multiple projects and prioritize work
-Results orientated with a bias for action, taking responsibility and owning delivery
-Excellent written and oral communication skills including an ability to communicate with senior managers in the organization
-Motivated to work on own initiative
We are open to hiring candidates to work out of one of the following locations:
Dalian, 21, CHN
Basic Qualifications
2+ years of quality or customer-facing role experience
Experience with Microsoft Office products and applications
Experience with Excel
Preferred Qualifications
- Speak, write, and read fluently in Japanese