Campus Pride Jobs

JOB SUMMARY

The Systems Engineer I (MS Technologies) is responsible for administration, monitoring and supporting all aspects of the Windows infrastructure including, hardware, server resources, systems and key processes. The Systems Engineer I (MS Technologies) is responsible for troubleshooting, being able to diagnose and resolve problems quickly and communicate with a variety of teams and users. The Systems Engineer I (MS Technologies) will assist in monitoring performance and maintaining systems according to requirements. The Systems Engineer I (MS Technologies) will work on tickets assigned to the group and help document processes and procedures.

ESSENTIAL FUNCTIONS

Systems Engineering - Monitors, troubleshoots, implements and supports infrastructure and endpoint technologies.

• Assist the team with deployment, operations, and maintenance of infrastructure and endpoint technologies
• Review existing technologies for vendor support and end-of-life information
• Develop and maintain documentation of the Microsoft Systems environment

Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
• Demonstrate knowledge of routine techniques, skills, equipment, and procedures
• Apply knowledge to identify, and proactively respond to low complexity system problems
• Troubleshoot and correct low complexity problems that affect operation of the environment
• Work to develop additional technical knowledge and skill

SUPPLEMENTAL DUTIES and RESPONSIBILITIES

• Pursues training and development opportunities; Strives to continuously build knowledge and skills
• Assist personnel in other RTS departments to resolve technical and/or application issues
• Embrace and foster the RTS culture consistently modeling our values and norms
• Other duties as requested

CORE COMPETENCIES Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution). Able to:

• Frame problems before trying to solve them
• Seeks advise from those who've solved similar problems
• Follow up to ensure that the problem remains solved
• Documents and disseminates identification and resolution of problems to avoid future redundant work efforts

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