Campus Pride Jobs

Job Title:

Sr. Technical Representative, Global Service Desk

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

Challenge Conventions

Deliver outcomes unimagined

Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

You will report to the Global Team

#LI-Onsite

• Process TICKETS requested through SOLVNOW with the following topics:

• Access management;

• Password reset (WebHelpSSO/GrupoServices);

• RSA release for VPN access;

• VPN configuration and adjustments to the VIRTUAL MAC;

• Installation and maintenance of softphones (e.g. Callflex, Twilio, among others);

• Installation of software in general, with due authorization from the requester's management;

• Scheduling of in-person maintenance, when necessary;

• Adjustments to general configurations (e.g. audio, second screen configuration and other needs);

• Adjustment of wallet profiles to the correct standard;

• Guidance on procedures for requests via SOLV;

• Clarification of general doubts.

• Service via SOLVNOW:

• Treatment of tickets requesting the opening of calls via FENIX;

• Forwarding tickets to the responsible teams, if the request is not within the scope of the service;

• Monitoring and controlling the service queue to ensure compliance with the SLA;

• Guidance to employees on how to open tickets according to the established standard.

• Service in the event of an outage:

• Performing remote access for initial tests, such as ping, tracert, among others;

• Identifying and forwarding the incident or request to the responsible teams, in order to handle them appropriately;

• Follow-up and guidance to the requester after resolution, with instructions for reopening or additional actions, if necessary.

• Service via Teams:

• Specific service for incidents or requests via Teams, when necessary;

• Requesting additional information in the SOLVNOW ticket;

• Parallel communication with FENIX, if the response time exceeds the limit established in the service;

• Communication with the areas responsible for changes or adjustments to current service parameters.

Location:

BRA Curitiba - BARÃO DO RIO BRANDO,122

Language Requirements:

Time Type:

Full time2025-01-16

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)