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MIDDLE RIO GRANDE DEVELOPMENT Case Manager I-III/Employment Specialist I-III (Cotulla) in Cotulla, Texas

[Business hours of operation: Monday to Friday, 8:00am to 5:00pm.

Primarily responsible for providing clients that walk into the Workforce Center with the[menu of services that are available to them. Performs customer intake, assessment,application, and eligibility determination duties for all workforce Development Programs.Responsible for case management and serves as liaison to the community and agenciesthat serve as resources benefiting participants. Provides lead role in the development ofcareer paths and training recommendations leading to job placement in high skill, highwage jobs under close supervision of the lead Case Manager III and or Center Manager.

[Reviews all intake eligibility and initiates team review for enrollment or referral toappropriate activities, Work includes the dissemination of basic information regardingWorkforce Development programs; assisting in facilitating client access to all workforcedevelopment programs such as training and education services, employment services,unemployment compensation, student loans, and other financial assistance programs.

[Works with employers to refer job seekers to available demand occupations and performsjob development as needed. Works with economic development groups and chambers ofcommerce to develop job orders facilitating labor exchange.

[Responsible for all primary and final documentation necessary to track programactivities. The CM/ES is responsible for the instruction of the job readiness class andpreparation of job seekers. Performs assessment and prepares job seekers for job searchbefore referral is made to an employer. This position ensures that all job seekers areassessed, counseled and/or coached as necessary to assure a successful job search and placement. Counsels with job seekers about careers and approved training opportunitiesavailable within the workforce system, The CM/ES reports directly to the WorkforceCenter Manager.

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Conducts intake and eligibility of all customers requesting training services.

Interviews client to assess and record information regarding training needs, education,

experience, skills, interest, and other relevant factors to fully explore client's career

development opportunitiesdesigned to gain self-sufficiency.

Assess customers* needs to find out career interests and educational levels in math

and reading, or other approved assessments; conducts assessments using computerized and manual tools; works closely with clients to interpret assessments

results.

Responsible for the development of a preliminary Customer Service Strategy (CSS)

for each customer identifying training needs, education, experience, skills, interest,

and other relevant data todetermine eligibility and deliver service; aids client in

establishing self-sufficiency goals and helps client remove barriers to attaining those

goals; assists each customer in the development of a Wagner/Peyser WIT application.

Disseminates information regarding Workforce Development programs, which may

include special services such as CHOICES, Supplemental Nutrition Assistance

Program (SNAF). Workforce Innovation Opportunity Act (WIOA), Child Care

Provider Services (CCPS), Trade Adjustment Assistance (TAA), Rapid Response

(RR) Dislocated, Youth and Adult Programs, Summer Earn and Learn(SEAL.),

Unemployment Insurance, and other supportive services.

Refers all customers to the appropriate activities or other agencies when the center

cannot serve customer.

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