Job Information
UPS Customer Care Representative in Cotul Bucureşti, Romania
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Location: Bucharest
Ready to put your knack for great customer service to use at a Fortune Global 500 organization? As a Customer Care Representative at UPS in Bucharest, you’ll help us deliver what matters to our customers and clients every day. With your excellent organizational skills, friendliness and service mentality, you’ll play a key role in maintaining the high level of customer service that we’re known for.
Your days will be spent communicating with our customers, working on solutions for their requests, and building great relationships. Together with a dedicated team by your side, you’ll ensure an incredible service experience with each customer you meet. Shift to a career that builds your future. We’re excited to hear from you!
Your Benefits
Attractive monthly wage in a permanent employment contract
Social benefits such as Easter, Christmas and vacation bonuses
Monthly meal vouchers of 40 Ron/ticket for each working day
Fuel money reimbursement for 365 Ron per month, if you are commuting by car
Allianz health insurance for you and for your family, if required
Opportunities for further education and career advancement
A secure job at the world's largest parcel delivery service
Your Tasks
Manage high volumes of incoming calls and emails from our customers
Resolve product or service problems by clarifying the customer's complaint and follow up throughout the entire customer care lifecycle
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Follow communication procedures, guidelines and policies
Go the extra mile to engage our customers
Your Skills
High school graduate, preferred higher
Advanced English skills will be an asset
Customer orientation and ability to adapt and respond to different types of personalities
Ability to multi-task, prioritize, and manage time effectively
Excellent communication and presentation skills
Strong phone contact handling skills and active listening
Grow your career at a dynamic, respected global company. Apply now!
Our love of logistics is fueled by our passion for people. That's why we're committed to eliminating discrimination and promoting equality across UPS — from the application process to our everyday workplace culture. As part of an inclusive team, you'll enjoy a vibrant employee life with opportunities to immerse yourself in our company culture by participating in community and team events. Make the shift. Make a difference.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Company: UNITED PARCEL SERVICE
Category: Customer Services
Requisition Number: R24006665
Location: Cotul Bucureşti,Romania