Job Information
St. Mary's Health & Clearwater Valley Health Referral Coordinator in Cottonwood, Idaho
This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2194374
Assist clinic with connecting patient to required community resources. The Referral Coordinator manages referral initiated by the primary care provides, assembles the necessary information, including the patients clinical, demographic and insurance details, in accord with recommendations or protocols from specialists. This may include assuring the availability of test results recommended for a specific referral. This position will also link patients with community resources to respond to social service needs. Tracks and supports patients when they obtain services outside the practice, follows-up with patients within a few days of an emergency room visit or hospital discharge.
Essential Job Functions:
- Maintain ongoing tracking and appropriate documentation of referrals to promote team awareness and ensure patient safety.
- Ensure complete and accurate registration, including patient demographic and current insurance information.
- Assemble information concerning patient\'s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.
- Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
- Be the system navigator and point of contact for patients and families.
- Identify and utilize cultural and community resources.
- Establish and maintain relationships with identified service providers.
- Ensure that referrals are addressed in a timely manner.
- Remind patients of scheduled appointments via mail or phone.
- Maintains confidentiality of all hospital and patient information at all times. Follows HIPAA regulations and policies.
- Communicate with patients, families and co-workers in person, in writing and on telephone.
- Regular and predictable attendance is an essential job function.
Minimum Qualifications:
- High school diploma required
- Accredited Medical Assistant preferred
- One year experience in a healthcare/clinic setting preferred
- Strong customer service skills, effective verbal and written communication skills.
Full time, M-F, 40 hours per week
SMH is EOE