Campus Pride Jobs

JOB REQUIREMENTS: Description Expected Outcomes Service levels, quality standards, and sales goals are achieved by the Digital Member Relationship Specialists through effective leadership, motivation, and empowerment. Service and sales performance is achieved through regular monitoring, evaluation, and identification of areas for improvement and recognition. Proper staffing levels are achieved through accurate resource scheduling. Employees\' professional growth and development is elevated through day-to-day direction, coaching, training and development. Member experience and profitability is strengthened through the implementation and promotion of service efficiency and quality initiatives and the fostering of a service to sales culture. Compliance with BSA, OFAC, and the USA Patriot Act/Customer Identification Act (CIP) is attained by keeping the Digital Service team and other stakeholders informed and updated on all promotions, products, services, and policies. Capability Requirements Professional well developed written and interpersonal communication skills. Associate degree or equivalent relevant professional experience required. Minimum of five years\' experience in a sales and customer service environment. In-depth knowledge of remote services and contact center industry. A combination of three to five years\' experience in the following areas: Financial Industry, Contact Center, Product Development/Implementation, Process Improvement and Staff Development. Ability to lead individuals and teams toward high performance and to collaborate with other managers and trainers to implement changes that will enhance the member experience. Basic mathematical skills required, including the ability to perform interest, pay-off, dividend and certificate penalty calculations. Basic to intermediate knowledge in Microsoft Excel, Word, Power Point and Outlook. Have or able to attain a Nationwide Mortgage Licensing System (NMLS) number. The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds. Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions. Equipment Used: Variety of office equipment... For full info follow application link. Summit Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Veterans, Minorities and Individuals with Disabilities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A931E33CD3244B30