Job Information
Flowserve Corporation IT Business Analyst in Coslada, Spain
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
We are looking for an IT Business Analyst to join our team. In this role, you will support business operations by bridging the gap between IT and business processes, ensuring that technology solutions meet the needs of the organization. This is an excellent opportunity to grow your skills, contribute to impactful projects, and develop a deep understanding of business and IT integration.
Your role:
Analyze recurring support issues and provide insights to improve resolution processes.
Monitor support tickets to identify trends, bottlenecks, and areas for improvement.
Create concise reports and dashboards for business and IT teams.
Collaborate with stakeholders to propose and implement targeted process enhancements.
Identify inefficiencies and suggest practical solutions to optimize workflows.
Address high-impact issues by providing data-driven recommendations.
Support the automation and streamlining of repetitive tasks.
Maintain and update troubleshooting guides, process documentation, and best practices.
Contribute to the knowledge base for improved team efficiency.
Work closely with IT and business stakeholders to align priorities and deliver measurable improvements.
Support the setup of a ticket system to take in and manage data processing service requests.
Your profile:
Proficiency in English is a must, both written and spoken, to effectively collaborate with global teams and stakeholders.
Proven track record in data analysis within an IT organization.
3-5 years of experience providing IT service support or working on IT projects.
Strong familiarity with ERP systems such as Oracle, SAP, and BPC.
Strong communication and collaboration skills to work effectively with cross-functional teams.
Ability to influence stakeholders and drive results through data insights.
Highly responsive with a commitment to work ethics and attention to detail.
Analytical knowledge is a must.
Preferred Qualifications:
Hands-on experience in IT processes and systems within an industrial or manufacturing environment.
Experience with data visualization tools like Power BI or Tableau.
Understanding of ITIL processes or ticket management systems.
Ability to document processes and create user-friendly guides.
We offer variety of benefits alongside competitive salary.
Req ID : R-12674
Job Family Group : Information Technology
Job Family : IT Business Analysis
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.