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Position Details

Position Information

Department Graduate School Admin (GRD)

Position Title Consultant-IT

Job Title Customer Relationship Management (CRM) Manager

Appointment Type Professional Faculty

Job Location Corvallis

Benefits Eligible Full-Time, benefits eligible

Remote or Hybrid option? Yes

Job Summary

The Graduate School is seeking a Customer Relationship Management ( CRM ) Manager. This is a full-time (1.00 FTE ), 12-month, professional faculty position.

The Graduate School’s primary missions are to advance graduate education, to assure quality and unquestionable standards and to maintain the academic integrity of approximately 100 graduate programs.

The incumbent will support prospective students and graduate program staff and faculty throughout the entirety of the graduate admissions cycle, starting with application intake and continuing through admission and matriculation.

The individual in this position will provide guidance and support to functional users in the day-to-day management of the Technolutions’ Slate CRM supporting graduate admissions, building complex queries, updating and managing automations, overseeing branding and accessibility compliance requirements, providing communication support, managing the flow of admission applications and release of decisions, supporting document management, performing data uploads into Slate, and working with integrations with other campus systems.

The incumbent will possess previous experience managing Customer Relationship Management ( CRM ) systems, a proven track record of designing and implementing creative operational or technical solutions, knowledge of data logic and querying tools, the ability to respond to changing business needs and learn quickly, exceptional attention to detail, strong organizational skills and a customer and student-centric approach, as well as the drive to improve the functioning of the Oregon State University graduate Slate instance.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

•Top 1.4% university in the world

•More research funding than all public universities in Oregon combined

•1 of 3 land, sea, space and sun grant universities in the U.S.

•2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

•7cultural resource centers (https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources) that offer education, celebration and belonging for everyone

•100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

•35k+ students including more than 2.3k international students and 10k students of color

•217k+ alumni worldwide

•For more interesting facts about OSU visit:https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers acomprehensive benefits package (https://hr.oregonstate.edu/benefits/prospective-employee) with benefits eligible positions that is designed to meet the needs of employees and their families including:

•Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

•Free confidential mental health and emotional support services, and counseling resources.

•Retirement savings paid by the university.

•A generous paid leave package, including holidays, vacation and sick leave.

•Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

•Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

•Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use theBenefits Calculator (https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator) to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

40% – CRM Administration

20% – Business Analyst

15% Technical Liaison

10% Operational Support for Graduate Admissions

10% Regular Professional Development

5% Other duties as assigned.

What You Will Need

• Bachelor’s degree in Business Information Technology, Computer Science, or related field.

• 3 years of experience in an information technology related field.

• Knowledge of and experience in working independently in Slate CRM or other CRM technology and the accompanying knowledge of data logic and query tools.

• Demonstrated ability to take business requirements and use them to formulate technical design.

• Ability to communicate clearly and a willingness to work with, assist, train and share knowledge with university stakeholders.

• Experience interacting with and/or providing service to people with different backgrounds, perspectives, identities and life experiences.

• The ability to respond to changing business needs and learn quickly.

• Exceptional attention to detail, strong organizational skills and a customer and student-centric approach, as well as the drive to improve the functioning of the Oregon State University graduate Slate instance.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

• Three or more years of experience with CRM software administration and database management.

• Knowledge and understanding of Liquid Markup, XML , SQL , HTML , CSS , and API Integrations.

• Previous university admissions experience or knowledge of academic policies and procedures in a higher education setting.

Working Conditions / Work Schedule

This position, with director approval, is open to fully remote or hybrid work arrangements utilizing online team collaboration tools. Occasional travel may be required.

Pay Method Salary

Pay Period 1st through the last day of the month

Pay Date Last working day of the month

Recommended Full-Time Salary Range $60,031 - $77,946

Link to Position Description

https://jobs.oregonstate.edu/position_descriptions/162886

Posting Detail Information

Posting Number P08713UF

Number of Vacancies 1

Anticipated Appointment Begin Date 02/01/2025

Anticipated Appointment End Date

Posting Date 12/16/2024

Full Consideration Date

Closing Date 01/20/2025

Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants

Special Instructions to Applicants

When applying you will be required to attach the following electronic documents:

1) A resume/CV; and

2) A cover letter indicating how your qualifications and experience have prepared you for this position.

You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.

For additional information please contact: Elise Hohensee at Elise.Hohensee@oregonstate.edu

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

Starting salary within the salary range will be commensurate with skills, education, and experience.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at ourBackground Checks (https://hr.oregonstate.edu/careers/background-checks) website including thefor candidates (https://hr.oregonstate.edu/careers/candidates) section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team atemployee.relations@oregonstate.edu.

Supplemental Questions

Read More at: https://jobs.oregonstate.edu/postings/163001

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.