Job Information
Holiday Inn Express FRONT DESK CLERK in Cortez, Colorado
Front Desk Clerk
Duties: These vary between shifts but typically include; handle all shift to shift notes. Check actual arrival, ensuring room and tax has been posted / payment on file / room change to dirty. Preview departures to ensure billing is correct. Enroll nonmembers at check out into our IHG Rewards Club. Front desk emails. Balance OXI for all CSTN's, overbookings, and imbalances. Check DCO and LPU's in IHG Loyalty Connect. Print and overview arrivals summary report, arrivals special requests. Set up arrivals, any arriving group porterage, pre assign rooms, cut keys, take deposits. Helping with Guest service recovery, verifying payments for late check outs. Deposit ledger for cancellations/no shows. Keeping amenities & key packets at front desk stocked. Pick up locations for all arriving packages. Clearing floors with housekeeping verifying no dirty vacant rooms. Review DNR rooms with maintenance. Overview all reviews online. Maintain desk at all times. Create a memorable experience with each guest. Checking in arrivals, overview Arrivals Summary Report, Arrivals Special Requests & AMP; Arrivals Detailed Report. make sure credit cards authorize after 6pm to guarantee room. Do a security walk to insure doors are latched for guest safety.
Skills: Employer will train. However, must have good computer skills & excellent customer service.
Wage: Starting wage is $15.00/ hr
Shift: This is a fulltime position 40 hours per week. Must be able to work weekends. A shift is typically between 11pm and 8am B Shift is typically between 3:30pm and 11:00pm
Job Site: Cortez
Benefits: 1hr. sick pay for every 30 hours worked. Time and a half Holiday Pay for Christmas Day, Thanksgiving Day, New Year's Day and Shiprock Fair Weekend. Employee Room Rate Program.
APPLICATION INSTRUCTIONS: 1. If you meet the minimum requirements for this position please click on "How to Apply" to view application information. (You must be registered with Connecting Colorado to view information. Registration is available at no cost.) 2. Applications can be obtained directly from employer. 3. Job will close when filled