Job Information
Helen Of Troy Customer Service Representative - Osprey in Cortez, Colorado
Join our Osprey Team at Helen of Troy as our Customer Service Representative, Osprey (100% Onsite), and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell , PUR , Braun , Vicks , Hot Tools , Drybar , Curlsmith , and Revlon . Together, we build innovative and useful products that elevate people's lives e
Look around your home, and you'll find us everywhere: In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
Work Location: Cortez, CO - 100% Onsite
What you will be doing:
The Customer Service Representative is responsible for providing quality consumer support and service by accurately and efficiently handling incoming telephone calls regarding our products. Calls may include but are not limited to general inquiries, product troubleshooting, sales orders, availability, warranty replacements and product specifications. The representative will seek to understand consumer needs and expectations and will address them with integrity, and compassion while protecting brand and company image and reputation.
Answers phone, e-mail, and inquiries to ensure consumer satisfaction by a variety of methods within the established guidelines. Implements Osprey's AMG policies with the end user. Processes claims and returns for consumers. Provides product feature and benefit information to the consumer. Assists with the development of standard operating procedures and references them as needed to complete quality, efficient, and accurate work. Masters the software programs used by the Customer Service Team Is a product expert and knows Legacy, current and upcoming product and their feature differences. Communicates with consistency and clarity with internal and external customers.
Skills needed to be successful in this role:
Experience with Bluetooth, App, and Wi-Fi connectivity devices Excellent interpersonal skills Ability to understand and follow oral and written instructions
Minimum Requirements:
High School Graduate or equivalent 1+ years customer service experience Authorized to work in the United States
Preferred Qualifications:
Call center experience
In Colorado, the standard base pay range for this role is $15.65 - $23.48 hourly. This base pay range is specific to Colorado and may not apply to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.
Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational
Wondering if you should apply? Helen of Troy encourages people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
#LI-RS1
#LI-Onsite
For more information about Helen of Troy, visit www.helenoftroy.com . You can also find us on LinkedIn , Glassdoor , Facebook , Instagram and Twitter .
Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, ender identity, age, marital status, disability, protected veteran status or any protected basis.
We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.
Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO , Hydro Flask , Osprey , Honeywell , PUR , Braun , Vicks , Hot Tools , and Drybar - many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenu