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Student Information System Support Analyst

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Student Information System Support Analyst

Salary

$51,678.00 - $56,846.00 Annually

Location

Corning, NY | All Campuses

Job Type

Full-Time

Job Number

292

Department

Information Technology

Opening Date

10/16/2024

• Description

• Benefits

• Questions

Description

When you join the SUNY Corning Community College (CCC) team, you are helping to positively transform the lives of our students, their families and our communities.

We are a premier two-year College, offering degree programs, certificates, and continuing education classes. We promote intellectual and personal growth through individualized education, inspire innovation to meet the educational and workforce needs of the community and leverage a variety of partnerships to help our students and community succeed.

The position Student Information System Support Analyst operates in a cross-functional environment to support information technology solutions that improve business efficiency and productivity for the College. This position supports and enhances the college’s student information system by providing analysis, problem-solving, technical assistance, and support to students, staff, and departments using Banner. Occasional meetings at different CCC locations and in the community may be required; travel to conferences and/or recruiting events may be required. Prolonged time sitting/standing working with computers and monitors, ability to walk/move across campus including walking up and down stairs, ability to lift up to 20 pounds (occasionally may be more), repeated motions may include keyboard typing. Typical office and indoor building environments, occasional outdoor activity may be required.

Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The summary is intended to describe the general nature and level of work and is not intended to be a comprehensive list of duties and responsibilities.

SUNY CCC embraces diversity and values an inclusive culture where every person is able to succeed to their full potential. If you require an accommodation for the recruiting process, please contact hr@corning-cc.edu or 607.962.9229.

Essential Functions

Customer Support (35%)

• Provides customer service and end-user support to the student services offices and other Banner administrative users.

• Assists with preparing and publishing user guides and documentation and training faculty, students, and coworkers in functional duties related to student records.

• Works with functional users and the applications team to make the college’s processes and Banner more user friendly.

Business Process Analysis (25%)

• Works cross-functionally with departments to implement electronic functionality to streamline business processes and reduce manual processing by leveraging Banner, Adobe Sign, or other electronic systems.

• Works closely with the student services offices and other departments to identify, develop, and implement best practices in Banner.

• Plays a role in overseeing effective change management processes to drive improvements in scheduling, registration, graduation, and other essential student services.

Data Integrity Support (25%)

• Ensures the quality and integrity of student data by documenting proper Banner data procedures and training end users on those procedures.

• Provide first-line diagnostic/troubleshooting of issues related to data integrity and assists the Registrar and applications team with resolving duplicate record issues.

• Works with stakeholders and vendors (SICAS, ITEC, SUNY, Ellucian) to troubleshoot and resolve issues.

• Coordinates data clean-up efforts with data custodians, institutional research, and IT.

• Reviews user documentation written by others to confirm consistency with college procedures

Collaboration (5%)

• Participates in applicable committees and cross-functional meetings and work sessions at CCC and within SUNY.

• Attends regular training including Banner online modules, SUNY/SICAS and other collaborative training to stay current with changing technology.

• Seeks professional development opportunities and training.

Other Duties (10%)

• Analyzes current and evolving technology and functionality needs and assists the IT departments in establishing short term and long-term technology priorities.

• Assists other team members and provides essential coverage for departments when needed.

• Perform other related duties, as assigned.

Required Knowledge, Skills, and Abilities

• Successful experience working in an end-user, customer facing role in a trouble-shooting capacity

• Proven aptitude and enthusiasm to learn new technologies

• Ability to manage work assignments requiring independent judgment, decision making, and autonomy that maintain compliance with IT policies and best practices

• Ability to work collaboratively as a member of a technical team with limited oversight

• Strong analytical and problem-solving skills

• Ability to handle multiple simultaneous projects

• Strong interpersonal communication skills to work effectively with a variety of end-users and vendors

• Demonstrates commitment to accomplishing work in an ethical, efficient, and cost-effective manner

• Ability to effectively convey information verbally and in writing, demonstrate effective listening skills, and display respect for and openness to other people’s ideas and thoughts

• Ability to accept changes to job requirements, policies, workload, etc., as well as learn new methods, procedures, or techniques resulting from change with the ability to clearly approach problems and find solutions

• Demonstrates support for the College’s goal of becoming a more diverse, inclusive, and culturally aware community and practicing anti-racist/biased behaviors

Minimum Qualifications

• Associate's degree in a computer-related field and one year of experience, or associates degree and two years of related work experience

• Good written and verbal communication skills

• Proficient using Excel

• Ability to work both independently and closely with others according to project needs

• Proactive attitude and willingness to work in a team atmosphere

Preferred Qualification:

• A Bachelor's Degree in a computer-related field

• Functional knowledge of one or more of the following Ellucian Banner modules: Admissions, Accounts Receivable, Finance, Financial Aid, General, Human Resources, or Student

• Two or more years of experience working with Banner administrative pages

• Experience with Adobe Acrobat Sign or other electronic signature platform

• Experience with Argos reporting tool

Starting pay for the successful applicant is dependent on a variety of job-related factors, including, but not limited to relevant experience, education, market demands, and training.

A career at Corning Community College comes with great perks!

Corning Community College is located in the beautiful Finger Lakes region of New York State. It offers an extensive, yet affordable range of educational, cultural, and social opportunities to a diverse population of more than 5,000 full and part-time students. A member of the SUNY system, CCC is widely known for its commitment to excellence in teaching and student development.

EMPLOYEE BENEFITS

In addition to the excellent benefits described below, CCC has numerous committees, organizations, and social events on campus in which all employees are encouraged to participate. Please contact Human Resources at 607-962-9229 for further information on any of these employee benefit programs.

In accordance with the CCC's personnel policies and/or applicable collective bargaining agreement, regular full-time employees are eligible to receive discretionary employee benefits offered by the college. Temporary employees who work on a full-time basis for a minimum of one (1) semester (or five months) will also be eligible to participate. Full-Time employment is defined by the college is working 37.5-40 hours per week/for Faculty Teaching 15 credit hours per semester. The college offers the following benefit programs:

Health Insurance

• Traditional Blue Cross Blue Shield indemnity plan,

• Blue PPO

• High Deductible Health Plan with Employer Funded Health Savings Account

Flexible Spending Accounts

• Medical Care

• Dependent Care

Voluntary Benefits

• Dental Coverage

• Vision Coverage

Retirement Plans

• Three plans are available: NYS Employees' Retirement Plan (ERS), NYS Teachers' Retirement Plan (TRS), SUNY Optional Retirement Program (TIAA CREF/Voya/Corbridge and Fidelity funding vehicles)

• Eligibility for a particular plan(s) varies according to the job classification

Tax Deferred Plan

NYS Deferred Compensation Plan

Group Term Life Insurance

• Basic and accidental death & dismemberment coverage ($20,000 each) is provided, at no cost, to employees

• Supplemental coverage equal to 1.5 or 2 times annual rate of pay is available as an additional employee expense

• Dependent coverage ($10K for spouse; $5K/dependent child) is available as an additional employee expense

Travel Accident Insurance

• $100K of coverage provided, at no expense, to employees

Long Term Disability

• Provided, at no cost, to employees after 1 year of service.

Paid Leave (accrual rates vary according to job classification)

• Vacation (non-academic employees only)

• Sick Leave

• Personal Leave

• Holidays (non-academic employees only)

• Bereavement

Employee Assistance Program

Employee/Dependent Tuition Benefit (CCC only)

Sabbatical/Professional Development Leave

Federal Public Service Loan Forgiveness Program

https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

01

Minimum Requirement is Associates Degree in computers or related field, do you have minimum?

• Yes

• No

  02

  Are you proficient using Microsoft Excel?

• Yes

• No

  Required Question

Agency

Corning Community College (NY)

Address

1 Academic Drive Corning, New York, 14830

Phone

(607) 962-9229

Website

https://www.corning-cc.edu/about/employment.php

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