Job Information
Insight Global Technical Specialist in Coraopolis, Pennsylvania
Job Description
Insight Global is seeking a dynamic Technical Specialist contractor with strong technical knowledge and the aptitude to excel in a fast-paced desktop support environment. This position will report directly to me and focus on supporting our end users at the Jacksonville, NC, manufacturing location. The role involves assisting various teams, including engineering, production, and office departments, with their PC needs. Candidates must possess key knowledge of PC operating systems, wired and wireless networking, peripheral support, and substantial software troubleshooting skills.
Responsibilities / Day to Day:
Provide installation, configuration, testing, and troubleshooting of PC hardware and software applications for MSA associates.
Support Microsoft Operating Systems, including Windows 11 and 10, and Microsoft Applications in a corporate environment.
Support iOS devices such as iPads, iPhones, and Mac PCs.
Assist with Local Area Networks (LAN), Wireless Networks, and TCP/IP protocols.
Provide support and administration for Microsoft 365 and knowledge of Intune.
Offer mobile device support.
Manage work using the Jira issue tracking database and utilize it to analyze trends, recommending actions to reduce incoming issues.
Proactively identify and resolve potential customer service problems.
Recommend and implement necessary changes to improve departmental processes and procedures for better customer service.
Manage projects and provide input for the development of global standardizations.
Support SAP, VPN, Two-Factor Authentication, software deployment tools, and PC encryption.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
High School diploma
A minimum of 3 years of PC support experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.