Job Information
CGT Staffing Support - Service Ticketing Coordinator in Coraopolis, Pennsylvania
Support - Service Ticketing Coordinator
Contract Position
Hybrid Schedule: Onsite Tuesday, Wednesday, Thursday Contract Duration: 6 months.
Job Description
Tracking and Processing Loss Prevention Systems, Equipment and Service
General
- Assist in the collecting and reporting of LP data & statistics on standard intervals and as needed
- Maintain vendor relationships and interdepartmental business partnerships
- Participate in training new Loss Prevention Associates on LP Operations processes
- Provide feedback supporting efficiency and productivity related to Loss Prevention Processes
- Oversight of event related guard service scheduling and follow up
- Any other duties as assigned by your supervisor
- Must have experience with service support/ticketing platform, JIRA, Service Channels
- Track progress for all new store installations & service follow up
- Place work orders as requested for store issues.
- Track work order numbers and research as needed
- Utilize applicable software, web interfaces, and/or applications to monitor and update work order status; help maintain user access for applicable systems
- Regularly update and maintain systems and files to reflect current physical security and alignment attributes
- Prepare, maintain, and distribute reporting related to service status, usage, and productivity
Store Openings, Closings & Remodels
- Develop and update new store project tracker(s) and SharePoint content
- Send out new store information and planning docs to DLPMs to align with project timelines
- Assist in new store system validation and training coordination
- Review and approve LPTV, alarm and key/core plans for any new and/or remodel store projects as assigned
Track LP assets subject to removal and recovery and manage system shut down and maintenance agreement terminations for closing/relocating locations