Campus Pride Jobs

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .

The Senior Systems Administrator leads a high-performing, innovative, agile team that delivers robust, secure, leading-edge technology and is responsible for working closely with senior functional and technical team members, managing and running more complex, enterprise and strategic technical projects. With a focus on automation, simplification, user experience, and user experience design, this systems expert role leads scoping, requirements gathering, resource management, configuration, and documentation. Solutions leverage products such as: Hyland OnBase, Salesforce, Marketing Cloud, and more.

Primary Duties and Responsibilities

• Lead high-performing teams that deliver robust, secure, leading-edge technology while incorporating a sense of belonging and ownership among team members.

• Serve as a platform and related applications technical expert.

• Responsible for intake, scoping, estimating, resource management and service delivery for operations, projects, and initiatives.

• Partner, plan and communicate with stakeholders, end users, internal teams, and vendors.

• Manage requirements sessions with stakeholders to capture business use cases, document requirements, and translate into system specifications.

• Create and implement detailed system designs that support business requirements.

• Conduct technical reviews with development and design team members to ensure quality products that follow best practices.

• Ensure solutions are scalable, efficient, follow internal product roadmaps and align with the enterprise standards.

• Research, test, troubleshoot and participate in scheduled technical releases and upgrades.

• Advocate of scrum and agile values, principles, and practices to help ensure projects are implemented according to requirements and emphasize continuous improvement, collaboration, delivery, reflection, and improvement.

• Create detailed work items that include user stories, acceptance criteria, tasks, assets, and test scripts.

• Monitor system performance and integrations to identify issues and escalate to the proper channels for review and resolution. Available during non-business hours.

• Engage our community of users by providing support, training, moderating user generated content, creating community content and escalating any issues to the appropriate internal teams.

• Attend professional meetings, workshops, conferences, and seminars to keep abreast of technological advancements.

Minimum Qualifications

Education:

Bachelor’s degree in relevant field

Certification and Licensing:

Salesforce System Administrator certification (preferred)

Salesforce Marketing Cloud Administrator (preferred)

OnBase Administrator certification (preferred)

Experience:

• Minimum 5 years of relevant experience, includes any combination of the following: system administration (CRM, document management, and/or integrated third party applications), automation, configuration, form building, process improvement, business analysis, or project management. Any relevant education, certifications and/or work experience may be considered

• Managing or participating in a full application development lifecycle

• Working in a fast-paced environment while managing simultaneous projects

• Learning and implementing new technologies

• Higher education business processes (preferred)

• Agile background (preferred)

Knowledge, Skills and Attitudes:

• Ask penetrating questions, detect unstated assumptions and resolve conflicts

• Outstanding communication skills (written and verbal)

• Detail-oriented with a demonstrated ability to self-motivate and follow through on projects

• Identify and mitigate risks in process and technology

• Experience in all phases of the software development life cycle

• Exercise sound judgment in making critical decisions

• Plan work, organize time, and supervise team

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A13

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

Transforming lives

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.