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JPMorgan Chase Equipment Operator I - 3rd Shift in Coppell, Texas

The Operations Management job family provides day-to-day management for various operations functions, including roles that provide overall management and oversight of a Line of Business Operations group or program. Global Document Services (GDS) is the corporation's primary print production and distribution unit for JPMorgan Chase. GDS produces a wide variety of products including postcards, letters, statements, checks, invoices and marketing material originated from its internal composition team as well as documents created by Output Systems. Where your primary function includes, Coordinating, reviewing, and extracting data files from various lines of businesses within JPMorgan for mail distribution.

Global Document Services (GDS) is the corporation's primary print production and distribution unit for JPMorgan Chase. Global Document Services (GDS) prints, inserts and mails over 1.1 billion mail pieces annually. GDS supports internal lines of business such as Retail, Card Services, Retirement Plan Services, Private Bank and Treasury Services. GDS produces a wide variety of products including postcards, letters, statements, checks, invoices and marketing material originated from its internal composition team as well as documents created by Output Systems.

The group's primary functions include, but are not limited to, the following:

  • Coordinating, reviewing, and extracting data files from various lines of businesses within JPMorgan for mail distribution

  • Offering clients the following services:

  • First Class Mail presentment

  • Standard Class Mail presentment

  • E-certified Mail presentment

  • USPS Express and USPS International Express Mail presentment

  • Fed Ex Letter/Packages/Freight presentment

  • UPS Letter/Packages/Freight presentment

  • Track One and Inner Office mail presentment

  • Providing and validating reconciliation of all files received daily and meeting client service level agreements

  • New business management to onboard new products

  • Change management to support technology and process improvements and document changes

GDS continues to lead our firm with state of the art technology, new products and services, and opportunities for ongoing development. This equates to a culture which fosters mobility for our team members. The focus given to one's success throughout their GDS career is enhanced by cross-training. Once you have mastered your departmental processes, we will focus on expanding your understanding of our business by rotating you throughout other departments within GDS. This will enhance your skill set and provide you with new avenues for learning our business and our organization.

Job Description

Processing Associates will be placed into one of our processing departments, however all departments require the following commitments:

  • Ability to lift 40-70lbs and deliver 200 lbs. supplies utilizing industrial pull/push carts

  • Must be able to work overtime, as production demands

  • Must be able to stand/walk for an 8 to 10 hour shift

  • Must be able to meet and maintain Quality and Productivity standards

  • Must be able to adapt to a change in the work environment, included, but not limited to: daily directives from leadership, changes to standard operating procedures, and new technology

  • Must be team-oriented, with solid interpersonal skills

  • Able to maintain daily positive internal and external interactions, building upon team-driven success

  • Able to prioritize assigned work daily based on client Service Level Agreements

  • Willing to participate and maintain departmental work area maintenance (5S)

GDS Processing Department Descriptions

Manual Document Processing Operations

  • Manually process documents end-to-end that are not supported by the automation process, including hand folding, stuffing, sealing, and metering of mail

  • Assist with the interpretation and capture of UPS, FedEx and USPS shipping requirements

  • Escalate and report all matters delaying the timely processing of printed data files

  • Establish and maintain strong client relationships with Print, Insertion, and Dispatch.

Print Operations

  • Daily coordination of document printing utilizing various state of the art printers (i.e., Canon, Xerox, Ricoh, IBM), in a Roll to Roll and Roll to Fold environment

  • Monitor print queues to support production prioritization based on customer service level agreements

  • Monitor Videk camera technology that monitors printer output

  • Maintain a printer's color consistency and output quality at all times

Insertion Operations

  • Daily machine operations utilizing Pitney Bowes and Bell and Howell high speed insertion equipment to process statements and letters

  • Ongoing validation of material quality and output quality

  • Input vs. Output reconciliation utilizing basic math

Verify/Dispatch Operations

  • Move pallets of mail from production to shipping area, utilizing pallet jack equipment

  • Work with all mail couriers and their deadlines

  • Interoffice mail preparation and daily metering of mail

  • Data reconciliation and entry of production tickets

Warehouse Operations

  • Complete order requests for materials to support the production floor

  • Load and unload materials utilizing automated forklift machinery

  • Coordinate recyclable material and containers for vendor presentment

  • Daily scanning entry, reconciliation and inspection of all incoming materials

Quality Assurance

  • Validate production's input and output on a daily basis, ensuring compliance with regulations, corporate policies, Lines of Business policies, and GDS Standard Operating Procedures

  • Partner with project teams, project managers, and remediation teams to assist/advise as to new product processing/testing

  • Assist in defining root cause analysis reporting

  • Analyze end-to-end processes and provide process recommendations where controls are needed

You will be required to work a variable schedule, based on production needs. GDS is a 24-hour/6-day operation, including holidays.

The Operations Management job family provides day-to-day management for various operations functions, including roles that provide overall management and oversight of a Line of Business Operations group or program.

Skills required advanced:

• Oral & written communication skills

• Problem solving skills

• MS Office skills

• Organizational skills

• Attention to detail

Knowledge required (advanced):

• LOB knowledge

• Business processes and procedures

• Product knowledge

• Industry knowledge

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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