Campus Pride Jobs

::: {block="true" editor="971be" offset-key="736j0-0-0"} ::: {offset-key="736j0-0-0"} The Role: Customer Retention Specialist ::: :::

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::: {block="true" editor="971be" offset-key="omnb-0-0"} ::: {offset-key="omnb-0-0"} Who You Are: ::: :::

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::: {block="true" editor="971be" offset-key="b48f6-0-0"} ::: {offset-key="b48f6-0-0"} Youre a positive relationship builder who can connect with our current client base in order to reduce cancellation risk. You see yourself as a high-skilled customer service professional with extensive experience resolving customer issues and maintaining customer relationships. Many of our customers are long-term, and in this position, you will provide business to business support for our client base. ::: :::

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::: {block="true" editor="971be" offset-key="a29tn-0-0"} ::: {offset-key="a29tn-0-0"} You will be responsible for negotiating contracts, creating scopes of work, amendments for ownership changes or equipment upgrades, and retention of current client base. You will be familiar with legal documents, have at least intermediate math skills, be proficient in Microsoft Office Suite, and demonstrate strong verbal and written skills. ::: :::

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::: {block="true" editor="971be" offset-key="62ojn-0-0"} ::: {offset-key="62ojn-0-0"} Who We Are: ::: :::

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::: {block="true" editor="971be" offset-key="c90nq-0-0"} ::: {offset-key="c90nq-0-0"} Established in 1989 and a five-time winner of DFW Top Workplaces in 2020-2024, Kings III is a growing, dynamic company. Were on a mission for change - for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. ::: :::

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::: {block="true" editor="971be" offset-key="8j25h-0-0"} ::: {offset-key="8j25h-0-0"} More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it?

Here's what our employees say.

We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better! ::: :::

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::: {block="true" editor="971be" offset-key="b1upg-0-0"} ::: {offset-key="b1upg-0-0"} What Youll Do: ::: :::

::: {offset-key="fvv5i-0-0"} Respond to cancellation requests in a timely manner with site specific information to save the account. Document results to help us better understand why customers ultimately cancel service. :::

::: {offset-key="6113o-0-0"} Reach out to customers who are at a high risk of cancelling (such as during ownership and management changes or having inoperable equipment, phone line issues, or upcoming elevator modernization). :::

::: {offset-key="83bf8-0-0"} Work with client base to review current contracts, contract renewals, scopes of work, or equipment upgrades. :::

::: {offset-key="ctneo-0-0"} Acquire product and service knowledge to help inform our customers of specific solutions. :::

::: {offset-key="c6g83-0-0"} Create a great client experience. Listen to and address customers needs. :::

::: {offset-key="fke9v-0-0"} Refresh accounts with terms from new customer agre ments. Execute renewal or replacement agreements for existing customers with device and/or rate changes. :::

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