Job Information
WorkSource Oregon Referral Coordinator in Coos Bay, Oregon
REQUIREMENTS: * High school graduate or GED equivalent. * CPR certification is required on or within 90 days of hire. * Available for all shifts/assignments and, when required, able to work evenings and weekends. PREFERRED QUALIFICATIONS: * Two (2) years previous experience as Referral Coordinator. * Previous medical field experience and/or referral processing, data entry. * Tribal Clinic experience. * Multi-lingual. JOB DUTIES: * Referral Coordinator must perform duties in line with the Health Insurance Portability and Accountability Act (HIPAA). * Process referrals according to level of urgency in timely manner. * Entry of all referral information into specialized reports. Documentation of all interventions to include date and time. * Documents necessary information pertaining to referral order in patient\'s electronic health record. * Submits and obtains authorizations to insurances, tracks the status of authorizations, and once approved, documents procedure approval number and authorization period in the referral tracking system. * Coordinates between patient and specialty provider to schedule appointment. Provides patient with special instructions as needed. * Communicates with primary care provider to inform of any delays or barriers to care. * Communicates with patient if any delays in scheduling appointment. * Monitors patient compliance and re-schedules appointments as needed. * Responsible to track reports and to make sure that all reports are received in a timely manner. Close referrals once the report is received, with documentation in patients\' chart. * Works with primary care provider to work on re-processing authorization denials. * Manage referrals at every stage to avoid backlog. * Collaborates with all clinical staff to identify patients that may benefit from specific program enrollment due to patient conditions and/or needs. * Send \'trying to reach you\' letters to patients when unable to contact by phone. * Handle all incoming calls for referrals in a courteous manner. Provides callers with an answer to their questions as best as possible, seeking additional help by provider as needed. * Seeks assistance of supervisor when unable to process referrals in timely manner to avoid backlog and delays in care for patients. * Actively provides willingness to help and maintain professional relationships with coworkers. * Performs other duties as needed within scope of practice. * Responsible for having current CPR card. * Attends all staff meetings. * Observes and acknowledges all TRHC policies and procedures. * Always greets patients, visitors and providers in a courteous and respectful manner; responds to patients with empathy and positive interpersonal skills; consistently handles all requests in a positive manner. HOURS: Full time PAY: \$18.93 per hour WORKSITE: Three Rivers Health Center 150 S. Wall Street Coos Bay, Oregon 97420