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Lutron Electronics Company, Inc Customer Service Specialist - Serena Shade Team US-PA-Coopersburg Job ID: 2024-3875 Type: Regular Full-Time # of Openings: 1 Category: Customer Service Corporate Headquarters Overview

At Lutron, we put the customer first in all that we do. On the Serena Inside Sales and Service Team,you will have the opportunity to make a long-lasting, positive impact on the service we provide to our customers and develop your career through meaningful customers interactions

This position offers an excellent opportunity to learn more about our customers and product offering while utilizing your customer service, sales, and technical skills. You will communicate with current and future customers, including professional dealers and homeowners, by helping with product education, product selection, quoting and order coordination. As a part of the Serena Shades team, you will have the opportunity to work with a team of customer-centric individuals to provide outstanding service to contribute to the growth of our Serena business.

Serena smart shades allow you to effortlessly control the natural light in your home. They are easy to install, move quietly, and can be controlled using the Lutron app, a smart remote, or your voice. Learn more about Serena smart shades here:

www.serenashades.com - http://www.serenashades.com/

Responsibilities

What you're going to do:

• * Interact with customers via phone, email, and chat as the one-stop solution for all their needs from product selection to specification and design help to problem resolution
• * Work through the organization as thevoice of the customer to prevent and solve issues in a timely manner
• * Utilize your creative and outside of the box thinking skills to propose solutions to the challenges of our business
• * Build a strong knowledge of our Serena shades and Caséta product offering

What's your impact:

• * Your passion for excellence will leave each customer with the feeling of exceptional service
• * You will be essential to building relationships with new customers as well as retaining existing ones
• * You will help to grow and expand our company by promoting customer retention and sales of new products
• * You will uphold our position as the industry leader with your impressive communication, product knowledge and problem-solving skills

Qualifications

How you know you're qualified:

• * You have an Associate's degree (required) OR a Bachelor's degree (preferred) with a minimum GPA of 2.8
• * You have 1 - 3 years prior customer-facing or inside sales experience and enjoy helping others through your work, your volunteer efforts or your hobbies
• * You are or will be located within commutable distance of Coopersburg, PA to accommodate in-office schedule
• * You have availability to work rotating schedules between the hours of 8am-8pm EST M-F and 9am-6pm Saturdays
• * You have proficiency in Microsoft Word, Excel and Powerpoint and ability to efficiently work in fast-paced environment while navigating multiple systems

Lutron Electronics' position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-drive organization. For more information, view our website at

www.lutron.com - http://www.lutron.com/.

Lutron Electronics is an Equal Opportunity -- Affirmative Action -- Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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