Campus Pride Jobs

Overview

JOB SUMMARY: Monitors and ensures success of the material order process and in-bound freight management. Offers support to ops associates, manages sales-related forecast, pricing information and document archives.

Responsibilities

ESSENTIAL FUNCTIONS:

• Monitors customer orders to ensure accurate and complete materials are ordered for production. Liaises with other suppliers personnel to ensure timely order entry and product shipment. Liaises where necessary with appropriate operations personnel to ensure order fill rates. Disseminates information regarding orders, products, promotions, ordering processes (training), etc. Communicates regarding purchase order discrepancies, shipping/arrival dates, product availability, and any program changes.

• Creates and processes a variety of documents, reports, project status update reports and marketing information. Assists in preparation of programs as well as presentations. Weekly and monthly production and distribution of reports and/or analysis. Is the centralized holder of all current and past pricing and monitors pricing periods and revisions. Archives and tracks customer contracts and agreements. Performs other administrative tasks as requested by management.

• Monitors inbound logistics with freight coordinators, carriers and customer DCs. Processes freight quote information for sales team in order to provide freight pricing for customers. Resolves disputes with suppliers claims and carriers freight claims. Is responsible for overall success of materials, inbound logistics and freight, as well as the cost-effectiveness thereof.

• Carries out management of and carries responsibility for data in the Prism. Assures appropriate use of parameters. Is responsible for working with the account managers, technical managers, other customer service representatives and sales management to ensure the forecast is complete and current. Offers technical assistance and advice to account managers when appropriate.

• Provides support to national account managers with daily activities and planning support as outlined above.

• Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONSIBILITY

• Indirect management of supplier’s customer service associates.

• Ability to influence others with positive attitude about new and current products.

• Ability to support the operations managers when in house to ensure the highest quality of service possible.

PERFORMANCE CATEGORIES

• Productivity/quality standards: (accuracy, timeliness, thoroughness)

• Productivity/quality standards: (customer service/satisfaction and responsiveness)

• Attendance and punctuality

• Professional attitude and demeanor

• Customer and vendor relations

• Teamwork within the department and across departments

• Project/assignment standards

Qualifications

MINIMUM QUALIFICATIONS: Education and experience equivalent to:

Education/Certification:

Bachelor of Arts or Science degree in business management, marketing, accounting or related field.

Experience:

3 to 6 years of relevant work experience in customer service, materials management, or logistics environment

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

• • Proficiency in MS Excel, PowerPoint, and Word. (J, E)• Experience with AS400. (B)• Ability to work in a fast-paced environment and meet demanding deadlines.(J)• Superior follow-through skills.(E)• Precise attention to detail.(E)• Outstanding organizational skills.(J)• Eagerness to learn and adapt willingness to ask questions.(J)• Verbal and written communication skills (J)

Skill and ability to:

• Communicate and coordinate effectively with internal and external customers

• Resolve supplier complaints effectively and efficiently

• Work independently

• Work effectively in a general business environment, with a focus on high levels of quality and customer service

• Act in accordance with GSF's Values and Creed

LocationUS-GA-Conyers

Job ID 2019-4396

Category Supervisor-Distribution