Job Information
Unitil Service Corp. Remittance Processing Operator II / Payment Processor in Concord, New Hampshire
Our Company
More than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take advantage of a comprehensive benefits package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.
*Note: Benefit offerings may differ between union and non-union employee groups
Position Purpose:
Process and balance all customer remittances for affiliate and client companies using electronic data processing equipment to include, cash, checks, and web transactions in an accurate and timely manner. Process all reversals for misapplied payments, returned checks, bad debt, and any other payment related transactions. Effectively and professionally communicate with others within the department, client companies and cross functional areas in order to foster a positive working environment. Provide necessary payment transaction information as requested.
Principal Accountabilities:
+-----------------------------------+-----------------------------------+ | % of Time | | +-----------------------------------+-----------------------------------+ | 65% | Accurately enter and process all | | | customer remittances into payment | | | processing equipment according to | | | prescribed procedures for all | | | companies. This process includes | | | all cash, checks, reversals, | | | repayments, bad debt adjustments | | | and miscellaneous related | | | adjustments. Prepares andensures | | | the balancing of daily cash | | | batches, and prepares daily bank | | | deposits. Process all payments | | | that require manual entry. Works | | | overtime as needed to ensure | | | promptness of payment posting on | | | high volume days | | | | | | Opens daily exception mail | | | payments from vendor lock box; | | | applies the payments | | | appropriately to customers | | | accounts. | | | | | | Research account records for | | | payments received without | | | remittance (advices) and directly | | | enter payments to customer | | | account records after research | | | and identification of the proper | | | customer account. | +-----------------------------------+-----------------------------------+ | 20% | Process manual adjustments for | | | returned checks, and late payment | | | charges. Reverse and reapply | | | misapplied payments and process | | | transfers between accounts when | | | appropriate. Process payments | | | from all outside collection | | | points, such as Western Union, | | | Collection Agencies and Fuel | | | Assistance and make contact where | | | necessary to resolve | | | discrepancies. Communicate with | | | customers both over the telephone | | | or by email when necessary. | +-----------------------------------+-----------------------------------+ | 10% | Assists with training others | | | within the department. The | | | incumbent is also responsible for | | | assisting the Supervisor with | | | departmental projects and other | | | duties as needed. Responsible for | | | assisting co-workers as needed or | | | when absent, to ensure that all | | | work is done in a timely manner. | +-----------------------------------+-----------------------------------+ | 5% | Research all customer payment | | | inquires and provide detailed | | | information in a timely manner to | | | Customer Relations, Billing and | | | Collections and Billing Analyst | | | as required.Work closely with all | | | operating companies to gather | | | daily cash transaction totals to | | | ensure daily balancing is done | | | efficiently and accurately. | | | Maintain accur