TTEC GPMS Principal, Project Management in Concord, North Carolina
Principal, Project Manager - Global Project Management Services
*T his position is for an Operations CX Call Center Project Manager. This is NOT a Technical, Infrustructure, or Product Manager role*
The Principal of Global Project Management Services is directly responsible to independently manage the deployment of projects on a global scale including but not limited tonew or expansion client business, internal projects, corporate, business segment and/or enterprise level initiatives.Responsibilities include presales support,new business execution planning and/or project scope validation.
The Principal of Global Project Management Services is expected to employ the appropriate sense of urgency, effectively prioritize and take independent action within complex project environments. Consistently demonstrate the ability to effectively communicate, influence, negotiate and promote positive outcomes when dealing with sensitive matters facilitate and manage diverse audiences within varied business environments, demonstrate a high degree of proficiency in the propagation and enactment of end to end global procedures.This position requires very minimal supervision from senior management and is expected to consistently perform well while working independently and leading project teams.
Essential Duties & Responsibilities:
% of Time
Project execution, including on a global scale and/or across various business segments at an enterprise level, through the application of functional methodology and global process to:Collaborate with the core project team to develop risk response plans and effectively maintain project schedule and budget serve as the primary client contact and escalation point during a project.Effectively manage information streams and demonstrate the ability to summarize complex issues succinctly effectively manage in an ambiguous environment and demonstrate effective leadership during times of change, assess and manage progress to ensure alignment with quality standards and specifications.
In the course of project execution:
Escalation and Change Management
Communicate, document and manage project scope, deployment progress and key status to clients, internal project team members and other key stakeholders including an executive audience as appropriate
Build and manage master project documentation, including overarching Master Project Plans and executive status reports
Ability to provide strategic guidance while leading a project team
Partner with internal teams,stakeholders, senior executive level parties and external clients to support the pursuit of new or expansion business opportunities through deployment strategy planning and design including implementation plan builds and related client presentation support as required. Support the definition of project scope for new business awards serve as liaison between functional groups to ensure project requirements are clearly defined.
Support the deployment, promotion and achievement ofdepartmental and company strategy, business goals and objectives. Lead by example in the demonstration and promotion of company values.Take an active role and serve as an advocate for supporting departmental enhancements and initiatives, as required.Other duties as required.
Yrs of Experience
BA/BS or equivalent relevant experience
Experience in a formalized project management role leading the deployment of medium to large scale global projects, including the management and oversight of diverse functional project teams on a global scale. Capable of effectively facilitating meetings and developing and executing detail-oriented project plans and deliverables.
Experience in the call center and/or business process outsourcing industry
Experience with client facing, senior and executive level management communications and formal presentation delivery
Experience with project management and word processing software, spreadsheet and flowcharting applications
(MS Project, MS Office, Excel and Visio)
- Project Management Certification: Project Management Professionals (PMP)
- Operational management experience within BPO industry strongly preferred
Additional Specific Duties & Responsibilities:
Must be available to travel domestically and internationally as required based on business need: 25%, Must have or be able to obtain a valid passport and be willing to travel internationally
Must effectively support varied time zones as required based on business need.
What We Offer:
Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
Global career mobility, employee recognition programs, professional development
State of the art technology which allows for seamless global connectivity
Opportunities for flexible and remote schedules
Rich wellness program and health incentives
Lead Everyday - Do the Right Thing - Reach for Amazing - Seek First to Understand - Act as One - Live Life Passionately
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TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
Job: Project Management
Title: GPMS Principal, Project Management
Requisition ID: 02WGC
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