Campus Pride Jobs

JOB REQUIREMENTS: Heartland Technology Group Description:Position Summary: The Senior Customer Service Representative is a key member of our team, responsible for ensuring exceptional service and seamless communication between customers, sales representatives, and internal teams. This position plays a vital role in managing customer inquiries, providing product and service information, resolving issues, and delivering outstanding customer experiences. In addition, the Senior CSR identifies sales opportunities, supports leadership as a backup to the Customer Service Manager, and helps streamline processes across departments. The Senior CSR also contributes to the development and maintenance of critical business systems and tools, driving operational efficiency and improving service delivery across the organization. Roles and Responsibilities/ Essential Functions: Core Values Support: * Demonstrate integrity and consistency in all interactions, ensuring the company\'s Core Values are reflected in service delivery, team collaboration, and customer interactions. Customer Service Excellence: * Respond to customer inquiries in a timely and professional manner, providing accurate information about products, services, and orders to ensure customer satisfaction. * Inform customers in advance of potential issues with their orders (e.g., delivery delays or inventory issues) to maintain a positive customer experience and manage expectations. Sales Support: * Identify sales opportunities to meet customer needs while contributing to overall company growth. * Collaborate with Strategic Sales Representatives for management of house accounts and other accounts as assigned. * Assist in efforts to regain business with dormant accounts by identifying opportunities for re-engagement. Issue and Complaint Resolution: * Address customer complaints, returns, and order discrepancies promptly, ensuring effective resolution and escalating issues when needed. * Support the identification of root causes for recurring issues and contribute to the development of countermeasures to prevent future problems. Billing & Payment Management: * Assist in resolving billing discrepancies, short payments, and other financial issues, collaborating with sales, accounting and accounts as needed. * Work with accounts and customers on credit requests and manage the Credit Hold Order list to ensure timely resolution of financial issues. Leadership Support: * Serve as a key point of contact and support for the Customer Service Manager in their absence, handling escalated customer issues and managing day-to-day operations as needed. * Support the management team by maintaining high standards of service and team productivity in the manager\'s absence. * Aid in the training and mentoring of customer service team members on processes and procedures. Cross-Departmental Coordination: * Work closely with teams in Sales, Operations, Scheduling, Shipping, and IT to coordinate workflows, ensure on-time deliveries, resolve customer issues, and ensure smooth operational processes. * Facilitate communication between departments to resolve customer-related issues quickly and efficiently. Systems & Process Improvement: * Contribute to the development, enhanceme Equal Employment Opportunity/M/F/disability/protected veteran status Apply Here: https://www.click2apply.net/znoaVbCdjgdl4tGJxi12Ll PI260070322 ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.click2apply.net/znoaVbCdjgdl4tGJxi12Ll