Nationwide Specialist, Process Mgmt in Columbus, Ohio

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk.

Number 54 on the Fortune Magazine 100 Best Places to Work.

Compensation Grade: F2

This position will operate out of the Columbus, OH office. In addition to the responsibilities in the job description, other responsibilities will include:

  • With minimal guidance, Improve and mature the use of lean tools to improve the business processes and identify the pipeline for green and black belt projects, standard work improvements and iterations, socializing successes from problem solving, improving face time of managers and associates, use of the skills matrix in managing and improving skills.

  • With minimal guidance/support, conduct in depth analysis across the Lean System; search for correlations or relationships to improve the overall system.

Influencing the continued use of visual management and active engagement of all leader levels, associates, and key stakeholders.

  • Influencing & coaching others in the use and maturation of Hoshin (strategy) management, value stream management, capacity and demand management, the use and continued development of standard work.

  • Actively participate in Lean Community of Practice Events and other opportunities to learn from other practitioners or professional events (internal and external).

JOB SUMMARY: Responsible for complex business and/or systems process analysis, design, implementation and operation. With full competency, analyzes existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance or other methods. Creates process change by integrating new processes with existing ones. May coordinate and implement proposed process and procedure enhancements between work teams and operational departments. May be responsible for day-to-day operations and execution of complex processes, facilitation of key process events and fulfillment of major process deliverables. May focus on process development or execution.

Job Description

RELATIONSHIP: Manager/Director.


  • With full competency, designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures.

  • With full competency, may perform the day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.

  • With full competency, initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business process redesigns.

  • With full competency, performs process evaluations and develops recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process. Evaluates business processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.

  • Develops and provides recommendations on possible process, tool, and control enhancements to increase the quality and optimization of business services and resources. Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor.

  • With full competency, works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives. Monitors and executes process design project plans.

  • Serves as a subject matter expert on a project team involved with the development, implementation, administration and operation of new business and system processes, which may include multiple functions, product lines, and business activities. Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.

  • With full competency, may implement, maintain and operate moderately complex process design, operational and measurement tools and methods in order to design, operate, monitor and improve business and/or system processes. Mentors, educates and trains others on the use of process design techniques, methods and tools as well as on the use-of and execution-of business and systems processes and tools.

  • Maintains collaborative relationships with vendors, partners and suppliers to support customer plans. Facilitates service evaluations regarding outside consulting service vendors.

  • Acts as a source of direction, training and guidance for less experienced staff.

  • May coordinate activities for a process project team and assist in monitoring project schedules and costs.

  • Works with customers to increase their awareness of process techniques, methods and tools to identify opportunities for performance improvements. Advises business and systems partners on the issues and problems that they will face as process implementation activities unfold. Assists customers in selecting process design and operations team members. Participates in the development of office-wide vision and strategies for processes.

  • Performs other duties as assigned.


Education: Undergraduate degree in areas related to Business or Mathematics related field preferred.

Licenses/Certifications/Designations: Process-related certifications preferred. Product-related technical insurance course work (CPCU, CPU, LOMA) preferred.

Experience: Typically six years minimum experience in business process design or operations.

Knowledge: Maintains and comprehends business process operations or redesign techniques, methods and tools. Maintains current understanding of business trends to support process design and operations to improve performance. Maintains current understanding of insurance and financial services industry, focusing on the Nationwide enterprise and key competitors.

Skills/Competencies: Must have demonstrated experience in process analysis, process design, and process implementation. Working knowledge of insurance or financial business processes required. Understanding of project management concepts and techniques required. Understanding of customer business environment preferred. Competency in process development or process operations preferred. Good verbal and written communication skills required for contacts with all levels of staff, management, external sources, negotiation, presentations, project management, and non-technical contacts.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above minimum job requirements must be approved by the: Director and HR Officer


Overtime Eligibility: Not Eligible (Exempt).

Working Conditions: Normal office environment. Occasional travel. non-standard or extended work may be required based on project needs.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: 9/2014 CAH.

Additional Job Description

Job ID: 54471