Job Information
American Chemical Society SA43P4 Sales Operations Account Specialist in Columbus, Ohio
Description CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 117 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide. CAS is currently seeking a Sales Operations Account Specialist. This position will be located in our headquarters in Columbus, Ohio. Position Summary: Sales Operations Account Specialists are accountable for providing support to the sales team by preparing product documents, customer agreement documents, proposal materials, presentations, report, etc. Department functions include: Gather, compile, and track customer information in support of the sales process Follow up with customers to help advance the sales process Administer customer account setup, access, and policy exception management Prepare and provide price quotes within established guidelines and recommends variations to standard products prices to meet customer demands Participate and contribute to various ongoing organizational strategic initiatives Sales Operations Account Specialists are accountable for department functions as described above, with an additional focus and accountability for CAS growth strategies through pricing-related motions, including direct interaction with CAS customers. Sales Operations Account Specialists engage with reps to help design appropriate pricing levels for accounts and engage with customers as they communicate CAS pricing and sales terms. Sales Operations Account Specialists will address key customer pricing questions, resolve issues as needed, and may conduct or assist in training sales team members in preparation for new product or renewals launch activities. Sales Operations Account Specialists are expected to be able to lead and execute pricing programs as needed. Job Duties: Manage contract agreement business process by developing and evaluating the pricing and product programs (specific pricing, product business plans, product designs) working jointly with sales representatives, legal and finance departments in an effort to maximize customer value, resolve issues, execute account strategy, and enhance revenue impact. Perform highly complex analysis of program evaluation and development, and customer specific agreement performance (e.g., trend analysis, analyzing program success, long-range planning, new pricing models). This includes reporting/presentation of customer revenue/usage and periodic analysis of information to many potential areas of the CAS organization including Marketing, Finance and Legal. Accountable for developing and administration of the communication for key pricing and related initiatives to customer accounts. Engage in customer discussions regarding pricing, including negotiations and support as needed in partnership with sales representative. Develop or contribute to creation of pricing plans, communication pieces, and information / training channels. Interface with customers and sales representatives to answer questions, resolve problems, and troubleshoot issues. May act in project leadership capacity to include: Interface with VPs on pricing initiatives, results, and answering questions or concerns Represent department as SME on cross-divisional and/or enterprise projects Routinely performs quality assurance and resolves issues Compiles and analyzes complex data to draw conclusions and recommend pricing solutions to support customer needs including: Development and evaluation of pricing proposals, including presenta