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Verint Systems, Inc. Project Portfolio Manager in Columbus, Ohio

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com

Overview of Job Function:

The Project Portfolio Manager (PPM) is accountable for the successful delivery of customer projects within specified customer accounts. The PPM will lead a team of Project and/or Program Managers who are responsible for enabling positive customer experiences and the delivery of a portfolio of customer facing projects driving the planned revenue within that portfolio. Additionally, the PPM will collaborate with the PMO leadership team to establish standard practices that elevate the consistency and quality of projects. The PPM may also be assigned special projects by PMO Leadership team to help advance service delivery improvements.

As a member of the PMO Leadership Team, the PPM will collaborate to create, maintain and refine project and program implementation methodologies to ensure effective and uniform delivery of Verint solutions. This includes project governance processes, tools and templates, risk management and project/program status updates.

Principal Duties and Essential Responsibilities:

  • Proactively manage the portfolio of projects assigned and h ave a deep understanding of overall project financials, status and delivery throughout the project life cycle

  • Review resource needs and allocate staffing to maintain utilization targets

  • Review and approve change orders for additional scope, customer cancellations/delays and minimize free of charge work

  • Identify and escalate issues and revenue impacts as appropriate

  • Ensure billing events are created on time and according to contractual agreements and assist with aging AR

  • Continually improve understanding of customer’s business and foster relationships to increase services footprint, expand Verint’s portfolio of solutions and build trusted advisor status

  • Participate in account bid reviews and provide feedback to ensure sales SOW’s clearly define parameters to meet customer needs and enable services to deliver successfully

  • Manage continuous collaboration efforts with sales to understand upcoming professional services project and program pipeline to proactively plan for future engagements

  • Accurately forecast and ensure the delivery of planned revenue for the managed portfolio of accounts

  • Participate in the day-to-day operations of the PMO, including the establishment of appropriate tools, training, reporting and workstream management

  • Maintain the integrity of the PMO by ensuring a great customer experience through the effective determination and delivery of engagement expectations, artifact requirements, work streams and communication needs

  • Ensure the delivery of consistent and effective portfolio reporting in the form of dashboards and scorecards

  • Collaborate in the development of the PMO community to provide consistent and superior project and program management capabilities that result in successful engagements that meet or exceed customer expectations

  • Drive performance against Core KPI’s that will be leveraged to evaluate the effectiveness of the PMO, including project budget and schedule adherence, project margin, customer satisfaction, and delivery of plan revenue across the portfolio

  • As needed, act as Senior Project/Program Manager over large or strategic projects

    Minimum Requirements:

  • Bachelor’s degree or equivalent experience

  • Demonstrated ability to partner with senior leaders in peer positions to create and execute Services Delivery strategies that are aligned with overall project and program implementation methodology

  • 5+ years management experience

  • 7+ years in technical program or project management, process improvement, management consulting, and/or customer relationship management

  • Excellent negotiation, influencing and relationship management skills with both internal stakeholders and customers

  • Strong ability to lead effectively against financial targets and operational metrics

  • Excellent presentation

  • n skills and ability to deliver business presentations to executives both internally and externally

  • Experience in various SDLC methodology including waterfall and agile

  • Advance level knowledge of project and program best practices and methodologies

  • Outstanding leadership skills with a focus on change management and continuous talent development

  • Strong experience managing escalated situations to final resolution

  • Ability to travel 50-75% of the time, on an as needed basis

  • Excellent analytical and communication skills

  • Excellent writing skills

  • MS Project proficient

  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

    Preferred Requirements:

  • PMP Certification

  • Agile Certification

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