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226 GRACELAND BLVDSuite 3-09A,Columbus,Ohio,43214-1532,United States of America It takes a Village to care for our patients and as an IKC Medical Office Assistant/ Care Coordinator (CC), you will be at the heart of all the action. Our CCs work together as a team to facilitate the planning and organizing of all critical activities for our patients. The patients we care for are some of the most complex patients and need an excellent care team to help manage their chronic conditions. The Care Coordinator works closely with our Nurse Practitioners, RN Case Managers to make sure our patients receive the highest quality care. *Medical Assistant Certification not required LOCATION: Work from home and travel within Columbus, OH market to DaVita clinics- Mileage reimbursement. Full-Time M-F schedule. Must be flexible. Comprehensive Benefits Package including Paid Time Off, Healthcare and 401k Professional Growth Opportunities / Tuition Reimbursement Options Diverse, Community-based and FUN Work Culture Fortune World's Most Admired Companies Opportunity to have Direct Patient Interaction and Build Relationships Position Details: Completes non-clinical screenings and escalates as needed. Helps identify eligible resources for patients Assists with the referral process & coordinates provider appointments Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed. Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling. Communicate directly with patients on a timely basis for all scheduling requirements. Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures. Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures. Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques. Act in accordance with the DaVita mission and values to deliver high quality care to our patients. Qualifications: High school diploma or GED required At least two (2) years of experience in a professional office environment Ability to work with and resolve confidential information and/or issues using discretion and judgment Excellent verbal communication skills over the phone Proficiency with Microsoft Office/Excel/Outlook Commitment to service excellence and patient satisfaction Excellent verbal and written communication skills Ability to work autonomously Preferred Qualifications: Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.) Experience with insurance payors and/or Medicare Experience working in dialysis clinic and/or with chronically ill patients Experience working in a medical office environment Our Core Values: Service Excellence Integrity Team Continuous Improvement Accountability Fulfillment Fun DaVita IKC (Integrated Kidney Care) is comprised of an innovative team who is committed to improving patient outcomes and improving quality of life. Come work with a team of passionate professionals to transform kidney care through a value-based, person-centered, comprehensive approach to kidney care. We provide comprehensive care and complex chronic condition management to patients nationwide, whether they are in the early stages ofkidney disease,transitioning to dialysis, seeking akidney transplantor receiving life-sustaining dialysis. 27,000+ patients receiving IKC services every month 20 years of Integrated Kidney Care Experience