Job Information
Chipotle Mexican Grill Coordinator, Customer Care in Columbus, Ohio
Coordinator, Customer Care (24018901)
Description
CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
As the Coordinator, Customer Care you will serve our customers by responding to their comments, chats, and calls in a way that is responsive, unique, and consistent with Chipotle's guidelines for hospitality.
WHAT YOU'LL DO
Strong candidates are motivated by what they can achieve, growth they could experience and how they will impact the company
Respond to new customer inquiries within our various channels/platforms (Salesforce, Chat, Call Lines)
Handle secondary responses to ensure offers of physical currency are sent and additional questions/issues are handled in a timely manner
Attend meetings and supplemental training sessions to stay updated on CMG policies, procedures, promotions, new menu items, PR Statements, and any other items necessary to provide accurate, relevant, and hospitable service to our guests
WHAT YOU'LL BRING TO THE TABLE
High school diploma or general education degree (GED) required.
Bachelor's Degree (BA/BS) from 4-year college or university preferred.
1-3 Years' experience in Customer Care or related field
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit
PAY TRANSPARENCY
A reasonable estimate of the current base salary range for this position is $18.26 to $23.56 per hour. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contactif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process.This email does not respond to non-accommodations related requests.
Primary Location: Ohio - Columbus - 8890 - 500 Neil Ave-(08890)
Work Location:
8890 - 500 Neil Ave-(08890)
500 Neil Ave
Columbus 43215