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JPMorgan Chase Business Transformation, Small Business Data & Analytics-Executive Director in Columbus, Ohio

Job Description

ED, Business Transformation, Small Business Data & Analytics

The Position:

This Executive Director - Business Transformation will be part of CCB Data & Analytics Team, reporting directly to the Managing Director of Data & Analytics for Small Business. Small Business D&A provides analytical data, data sciences/analytics, business intelligence, and visualization support to drive Small Business acquisition, sales, marketing, and retention strategies.

Job Description:

This role is leading the Data & Analytics transformation and governance needs of analytical and data strategies throughout Chase for Business. The successful candidate will be analytically/technically strong, and will have deep customer and product analytics expertise at a leading financial services firm, preferably serving the small business banking or commercial banking segments. The candidate will be expected to partner across our CCB, CB and CIB Data & Analytics Teams, cross-LOB Stakeholders, and Partners. This candidate will need to also manage the implementation for Chase for Business of new products, services and partners into our data and analytics ecosystem.

This individual will interface directly with senior executives throughout the business as clients and collaborators, as well as with the Data & Analytics teams across the organization to

  • Manage our Small Business D&A business transformation programs:

  • Identify, prioritize, develop and coordinate the migration of existing data needs to the Big data Hadoop Data Lake

  • Align with data owners and department managers, contribute to the development of data models and architecture for analytics

  • Analyze, consolidate and establish the reporting automation roadmap towards Tableau dashboards

  • Define, develop and establish Modeling Team roadmap and implementation planning for our Modeling, Machine Learning & AI Ecosystems

  • Own and manage our Finance data transformation roadmap originating from our taskforce (SWAT)

  • Program Management for Integrated Wholesale and Retail Analytics Prospecting Data Universe and Data Sharing.

  • Identify, prioritize, develop and coordinate the migration of business operated processes into technology operations.

  • Own Access Management, Data Risk and Data Use for Legacy and Next-Gen Data Ecosystems for the Analytics team

  • Manage our Small Business Decision Sciences book of work, resource allocations, and Business Unit Review process, and partner closely with the Leadership Team on these deliverables.

  • This person should have a passion for data and analytics, and how this information can be used for better planning and decision making.


  • Professional experience at a leading technology, fintech, and/or innovation-focused firm, with a proven track record of delivering data and analytical solutions, insights, and data visualizations to support the entire business services/product life-cycle.

  • BA, Master's, or PhD in a quantitative field preferred: Statistics, Applied Mathematics, Computing and Information Theory, Econometrics, Biostatistics, Operations Research, or Industrial / Electrical Engineering.

  • 10+ years of producing and overseeing advanced analytics work and overseeing large data management implementations.

  • 8+ years people management experience, particularly in the advanced analytics space

  • Demonstrates highly proficient skills in each of the following areas: quantitative, analytics, and technical skills

  • Knowledge of tagging of Elemental data to ensure that systems can control and certify the access and use of data by Analysts - Access Control Management

  • Experience harmonization Roles to provides Analysts access only to the data they need - Role Based Access Control

  • Strong knowledge of Business/Commercial Banking products and services, including deposits, lending, cash management, credit cards and merchant services

  • Financial Service industry experience desired, but we are open to evaluating candidates with strong analytics backgrounds from other industries

  • Strong grasp of new technologies, competitive landscapes, marketplace, and regulatory environment

  • Proficient in identifying, buying, testing and deploying new data types that can drive insights (from other LOBs as well as vendors)

  • Comfortable creating and presenting recommendations to senior management and capable of influencing multiple stakeholders

  • Consulting orientation ability to influence both internal & external business partners

  • Offshore team management experience is also a plus

Analytical/Technical Requirements:

  • Experience in Big Data platforms such as Hadoop, Hive, Pig, Apache Spark etc.

  • Experience in relational databases including proficiency in SQL and/or Teradata

  • Experience with dynamic and interactive reporting/visualization applications such as Tableau

  • Proficient in standard data mining and analytical methods

  • Strong analytics, interpretive and problem solving skills

  • Excellent understanding of experimental design, A/B and multivariate testing

  • Experience with customer-centric design, marketing processes or consumer behavior modeling

  • Technical understanding of data extraction, transformation and load processing

  • Strong written and oral presentation / communication skills - the ability to convey complex information simply and clearly to senior business leaders

CCB Data & Analytics

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans