Job Information
Chipotle Mexican Grill Analyst, Guest and Employee Experience in Columbus, Ohio
Analyst, Guest and Employee Experience (24019469)
Description
CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
As the Analyst, Guest and Employee Experience, you will support all Coordinator level functions by serving as first point of contact for escalations by executing on effective triage logic. Demonstrates mastery of business process, systems and department standards. Self-driven problem solving and effective use of business acumen resulting in positive outcomes in behalf of internal/external customers. Proactively raises visibility and participates in solutioning training and process improvement opportunities. Actively supports new/changing business initiatives.
WHAT YOU'LL DO
Strong candidates are motivated by what they can achieve, growth they could experience and how they will impact the company
Provides and facilitates team support by responding to inquiries/questions from Coordinator staff.
Escalation first responder. Reviews and resolves escalations from all touchpoints. Uses good judgement to escalate to department leadership when warranted.
Resolves inquiries or requests sent by business partners. May be inquiries received directly or assigned by department leadership.
Monitors the business partner chats/communications for inquiries that require support for unique or repeat situations. Proactively identifies process improvement and training opportunities.
Works with team members to guide and/or coach on proper handling of case/contacts.
WHAT YOU'LL BRING TO THE TABLE
High school diploma or general education degree (GED) required.
Associate degree from 2-year college or bachelor's degree (BA/BS) from 4-year College or University.
1-3 years' experience in Hospitality, service & support in a fast-paced contact center atmosphere.
Customer focused problem solving, use of critical thinking, judgement and decision making for issue resolution.
0-1 years' supervisory experience preferred
Proficient with MS Office - Excel, Word, PowerPoint, & Outlook.
Bilingual in Spanish verbal and written
Leadership support during evening and weekend hours.
Communication competence with ability to understand, interpret then accurately respond to varied inquiries both repetitive and complex in nature.
Ability to work a Mid-Shift schedule with a mid-day start time
Weekend and Holiday availability on a rotational basis
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle had over 3,400 restaurants as of December 31, 2023, in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. Chipotle is ranked on the Fortune 500 and is recognized on Fortune's Most Admired Companies 2024 list and Time Magazine's Most Influential Companies. With over 115,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit .
PAY TRANSPARENCY
A reasonable estimate of the current base salary range for this position is $23.07-29.81. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more.Visit
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.
Primary Location: Ohio - Columbus - 8890 - 500 Neil Ave-(08890)
Work Location:
8890 - 500 Neil Ave-(08890)
500 Neil Ave
Columbus 43215