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911 Emergency Communications Assistant Manager (Vacancy)

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911 Emergency Communications Assistant Manager (Vacancy)

Salary

$36.33 - $54.53 Hourly

Location

Varies by position

Job Type

Full-time

Job Number

24-3007-V1

Department

30 Department of Public Safety

Division

Division of Support Services

Opening Date

03/22/2024

Closing Date

4/30/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Definition

The primary working hours for this position will be after 2:00pm.

Under general direction, is responsible for supervising emergency communication trainers, quality assurance staff, and/or supervisors; performs related duties as required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

Supervises assigned staff, to include preparing work schedules, making assignments, approving leave requests, conducting performance evaluations, and initiating disciplinary actions;

Oversees the administrative and operational activities of assigned area, including the 911 Emergency Communications Center, basic and advanced training, floor operations, quality assurance, Right Response Unit, and other specialty units within the 911 Emergency Communications Center;

Assists in strategic planning initiatives and develops various operating policies and procedures in conjunction with the overall mission, goals, and objectives assigned to the 911 Emergency Communications Center;

Makes recommendations regarding the Standard Operating policies and procedures;

Conducts operations analysis and reports; provides operational, technical, and policy guidance to staff;

Serves as a liaison between the 911 Emergency Communications Center and the Public Safety Emergency Safety Center, the Department of Public Safety, other departments and divisions, and other internal or external stakeholders;

Directs and monitors application to, and compliance with, public safety communication program(s); manages CALEA and State Public Safety Answering Point service-level requirements; manages regulatory and administrative rule compliance;

Coordinates communications, document distribution, and signoffs regarding certifications and continuing education; ensures state mandated continuing education units requirements are met;

Monitors the Emergency Call Tracking System; analyzes statistical data regarding trends in emergency calls;

Manages the investigation and preparation of written reports regarding complaints and employee misconduct;

Coordinates with Computer Aided Dispatch Support, Radio Systems Support, and 911 Telephony Support;

Manages the Everbridge System and Emergency Notification Guide; ensures timely emergency notifications and reviews notifications for quality and accuracy;

Oversees the coordination of critical and unusual operational situations; monitors radio channels, directs 911 Emergency Communications Center personnel as needed to support public safety forces.

Minimum Qualifications

Three (3) years of experience in emergency communications as a supervisor, trainer, or quality assurance lead.

Possession of a valid driver’s license.

Test/Job Contact Information

Recruitment #: 24-3007-V1

Employment Type: Full-Time (Regular)

Should you have questions regarding this vacancy, please contact:

Kristin Hayes

Department of Public Safety

Division of Support Services

4252 Groves Rd

Columbus, Ohio 43215

P: (614) 645-7049

E: kjhayes@columbus.gov

The City of Columbus is an Equal Opportunity Employer

The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:

• Medical

• Dental

• Vision

• Short-term Disability

• Life Insurance

• Wellness Program

• Tuition Reimbursement

Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information.

01

Have you included all of your relevant work experience (previous and current)? Resumes will not be accepted as a substitute for completing the application.

• Yes

• No

  02

  Have you reviewed the Minimum Qualifications for the job that you are applying to ensure that you meet specified requirements?

• Yes

• No

  03

  Have you attached the documents that provide proof of your license, education (post high school), and/or professional or state certification as you have referenced in your applicant profile? Such documents may include a photocopy or scan of your driver's license, bachelor's/master's degree or transcript of completed coursework.

• Yes

• No

  04

  Do you have three (3) years of experience in emergency communications as a supervisor, trainer, or quality assurance lead?

• Yes

• No

  05

  Do you have possession of a valid driver's license?

• Yes

• No

  Required Question

Agency

City of Columbus

Address

77 N. Front Street, Suite 330

Columbus, Ohio, 43215

Phone

(614) 645-8300

Website

http://www.columbus.gov/civilservice

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