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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Manager, Federal Programs is responsible for overseeing and managing the day-to-day operations of the program. The Air Force (AF) Base Infrastructure Modernization Program (BIM) is a multi-award indefinite delivery/indefinite quantity (ID/IQ) contract in support of AF Base Area Network (BAN) efforts to modernize and sustain approximately one-hundred and eighty-seven (187) installations globally over the ten-year period of performance. BIM will modernize the Non-classified Internet Protocol Router (NIPR) and Secure Internet Protocol Router (SIPR) BAN through a hybrid as-a-service model utilizing contractor provided networking services. The BAN architecture is comprised of wired network components, wireless network components, inside plant cabling, outside plant cabling, and distribution services. The contractor will modernize, operate, and maintain base network infrastructure to meet Service Level Agreements (SLAs).

The Main Responsibilities

The Operations Manager, Federal Programs is responsible for planning and overseeing the day to day operations of Lumen’s BIM program, and dozens of teaming partners. The role requires extensive experience leading very large, complex teams performing numerous awarded Task Orders simultaneously worldwide. The Operations Manager will work closely with various departments to streamline processes, improve efficiency, and achieve program goals.

• Participates in the development of Public Sector business unit strategic plans and policies, by providing direction to BIM PMO managers and teaming partners to achieve business objectives.

• Lead and manage the operational aspects of the BIM Program, ensuring alignment with organizational objectives.

• Directs development and implementation of processes and procedures to ensure efficient Task Order execution and addresses problems and deficiencies swiftly.

• Manages task orders with multiple financial constructs, including firm fixed price, cost plus fixed fee, cost plus award fee and cost reimbursable contract line-item numbers (CLINs).

• Provides guidance and direction to assigned Program Managers, Engineers, and Subcontractors to ensure all aspects of the program operate within established budgets and cost accounting practices.

• Ensures that all work performed meets the PWS requirements within the schedule and staffing constraints of the contract.

• Assesses and mitigates operational risks and issues requiring Director level approval authority.

• Develops customer driven methodologies, procedures, and systems to produce reports to measure program success and gains senior level customer support for same.

• Administratively manages PMO personnel

• Leads, directs, and approves BIM Operations Program Management Organization (PMO) contributions to contract and project proposals that cover the complete spectrum of the Lumen portfolio of products and services.

• Directs Integrated Lab and Testing activities evaluating leading-edge technologies and multi-vendor models to meet current and future customer requirements. Works with senior vendor leaders to drive technology roadmaps.

• Provides Lumen’s senior leader interface to customer on contract performance and service-related issues, resolves conflicts, and prioritizes response actions.

• Has a strong technical background that facilitates understanding of Government technical requirements and communication with the Government BIM PMO.

• Works closely with Government BIM PMO-specified personnel to facilitate effective planning and accomplishment of critical objectives in a timely manner.

• Provides proposal support, project scheduling (MS Project), operational support systems, ordering, inventory, transition/implementation performance reporting, budgeting/forecasting, training, customer care, operations, program management plans, and risk management plans.

• Directly interfaces with engineering, network management, and customer technical representatives to discuss technical project aspects.

• Experience leading full life-cycle development and implementation on large scale programs.

• Demonstrated ability to make decisive decisions at the strategic level and capability to provide tailored guidance and direction to achieve results.

• Strong team leadership skills. Proven ability to form and develop teams to achieve cooperation and synergy in a matrix environment.

• Proven expertise in the management and control of large budgets and resources and demonstrated ability to multitask in a rapidly changing and dynamic environment.

What We Look For in a Candidate

Education and Experience

Bachelor’s degree with strong experience in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or equivalent work experience.

Ten (10) to fifteen (15) years of experience (least three in a management position) in Program/Project Management leading organizations and managing complex networks preferably with the Department of Defense and specifically with DAF is desired.

Project management experience specifically executing installation infrastructure modernization and sustainment support.

Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation.

Other Requirements

Information Technology Infrastructure Library (ITIL) Certification,

Secret Clearance with ability to be cleared for additional program access.

Project Management Institute Program Management Professional (PMP) Certification.

BISCI Registered Telecommunications Project Manager (RTPM) Certification a plus.

Travel (up to 25%) is required.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI

$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)

Bonus Structure

Requisition #: 335938

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

01/11/2025