Job Information
CITY OF COLUMBIA Utility Customer Service Representative I in Columbia, Missouri
Job Description:
This job's purpose is to assist utility customers with billing questions and serve as the first point of contact for those requesting financial assistance.
Essential Functions:
Delivers customer service; responds to and resolves customer inquiries and concerns via phone, email, online apps, and in person.
Processes applications and updates parties as appropriate.
Maintains accurate records.
Explains utility services, rates, and rules to customers.
Regular attendance is a necessary and essential function.
Performs other duties as assigned.
Education and Experience
High School diploma or equivalent.
Less than 1 year of experience in customer service, accounting, billing, or administrative support.
Licenses or Certifications
- None.
Knowledge of:
General office practices and administrative procedures, records management, and administration techniques and procedures.
Common business software applications such as Microsoft Office and Google Docs.
Skill in:
Applying active listening and asking questions for understanding.
Communicating verbally and in writing to meet the needs of the audience.
Utilizing relevant software to research and access information.
Typing and/or data entry with minimal errors.
Maintaining detailed and accurate records.
Ability to:
Learn and retain city ordinances related to service and billing.
Provide high levels of effective customer service.
Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.
Regularly use a computer, software, phone, and related office equipment.
Focus on tasks.