Colorado Springs Utilities IT Service Center Technician in Colorado Springs, Colorado
IT Service Center Technician
Job Type: Information Technology
Pay Range $30.39 to $33.77
Location Colorado Springs, CO
Date First Posted 8/5/22
IT Service Center Technician
Who We Are
One of the largest four-service public utilities in the nation (over 500,000 customers)
A national leader in reliability (power on an average of 99.991% of the time)
Diamond Designation recipient from the American Public Power Association - a utility sector leader in reliability, safety, workforce development, and system improvements
Located at the base of the Rocky Mountains in the second most desired city to live in the United States (U.S. News & World Report, 2022)
How Will You Make an Impact?
Our Technology Service and Support team is seeking an IT Service Center Technician to be the first point of contact for Colorado Springs Utilities' employees, retirees, vendors, applicants, and other external customers regarding Information Technology-related questions and issues. In addition to IT, this role provides basic level support for Human Resources, Safety and Health, Security, and Benefits-related questions. The work that you do greatly impacts the success of our Technology Services and Support group, and our entire IT Department. Some of the ways in which you will make an impact include:
Providing advice and assistance to Colorado Springs Utilities’ technology users with varying skill levels to determine the nature of the problem, when it occurred, symptoms, and probable cause and solution
Analyzing information gathered from users to determine whether the problem can be fixed immediately using remote access tools
Installing and configuring software and hardware for employees and contractors
Collaborating with IT personnel and other departments, groups, and sections to improve operation, safety, and efficiency of systems and equipment
Logging calls and creating tickets through tracking database/ticketing system (ServiceNow) and gathering information from customers resulting in ServiceNow case classification
Who You Are
Relevant and progressively responsible technology service and support experience
Experience with hardware and software break fix procedures
Experience supporting end users in both remote and in-person situations
Any of ITIL, CompTIA ITF+, and CompTIA A+ certifications are valued
Customer-service related trainings and/or certifications are valued
Our Commitment to our Employees
Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.
Time Off – Because everybody needs time off to recharge
Vacation – New employees accrue 13 days of paid time off to start, while our more tenured employees accrue 24 days per year
Personal Leave –3 days per year of personal leave
Paid Holidays –10 paid holidays per year
Sick Leave – Accrue 12 days of sick leave annually for those days when you or a family member is feeling under the weather
Vacation Buy – Purchase up to 40 hours of additional vacation time
Pension Plan – Looking forward to a comfortable lifestyle once you’re done working? The Colorado Public Employees’ Retirement Association (PERA) provides you with retirement benefits and peace of mind when you retire
Medical – Select from three comprehensive medical plans, starting at $10.30 a month. Employees also enjoy access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
Wellness Program – Voluntary wellness program that allows you and your spouse to each earn up to $500 to use towards healthcare expenses, $100 in Visa gift cards, and up to $400 in gym membership reimbursements
Dental – Select from two dental plans, with in-network preventive care covered at 100%
Vision – Voluntary plan that covers full vision care services and discounts on LASIK eye surgery
Retirement Saving Programs – Supplement your pension plan with voluntary retirement programs such as the PERAPlus 401(k) and MissionSquare’s Roth IRA and 457 plans.
Disability Coverage –Short-Term (STD) and Long-Term Disability (LTD) insurance available for purchase
Employee Assistance Program (EAP) – Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more
Long-Term Care Insurance – Whether it's due to an accident or a serious illness, LTC insurance is available for purchase to help you and your loved ones
Life Insurance –Company-paid life insurance and supplemental coverage are available
Curious about joining our team? Learn more at https://coloradospringsutilities.jobs/jobs/
All positions will be posted for a minimum of 5 calendar days.
Starting pay will be determined at the time of offer based on the experience, education, and training of the successful candidate.
Colorado Springs Utilities does not sponsor work visas of any kind (including but not limited to F-1, H-1B, or TN visas). Eligible applicants must be authorized to work in the United States.
Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.
For more information regarding applicant rights, visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at email@example.com or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.
E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.
Have a question? If you have a question about a position or need assistance from a recruiter, email us at firstname.lastname@example.org or call 719-668-7500.
Job Type: Information Technology