Job Information
GCG Sales Support Specialist - Collegeville, PA / Bedford, NH in Collegeville, Pennsylvania
Overview
Do you take pride in providing support to a high performing sales team? If so, Allied Wire & Cable’s (AWC) Sales Support position could be your next career home!
As an AWC Sales Support Specialist you’ll:
support key members of our Account Management team
enter detailed wire and cable orders accurately and efficiently
enter new customer information into the appropriate sales software platform (CRM and ERP)
distribute requests for quotes and product information to your assigned account managers
provide shipment status updates to keep customers and internal partners informed
facilitate clear communication between account managers, purchasing, and warehouse / shipping teams to ensure accuracy of order information
field incoming customer calls as needed regarding order inquiries
If you are looking for an opportunity to join a team of top producers and contribute to continued business growth with a recognized name in industrial distribution, apply now!
This role offers a hybrid work arrangement (3 days in-office, 2 days remote) after initial training. Positions available in Collegeville, PA, and Bedford, NH offices.
What you'll do
Onboard new customers and manage daily entry of detailed wire and cable orders according to customer specifications
Respond to all account manager and customer inquiries with a sense of urgency and first contact resolution
Runs order reports and communicate with customers to manage appropriate expectations and proactively resolve problems
Actively participate in opportunities to improve individual knowledge of the company, products, and systems
Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
Work toward and contributes to the success of all individual and team goals/metrics
Support phone coverage as needed
Perform other duties
What you'll bring
3+ years of Sales Support experience; previous experience with distribution preferred but not required
High School Degree or Equivalent required; Bachelor’s Degree preferred
Proficiency with the Microsoft Office suite
Ability to work effectively under pressure in a deadline driven environment
Professional verbal and written communication and listening skills
Ability to communicate with a diverse population of people
Ability to work in a team environment
Ability to think critically and analyze issues based on data
What we offer
Competitive hourly pay
Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
PTO plan with company paid holidays
401K with employer contribution
An employee-centric company that values and truly appreciates our most important asset: You!
About Allied Wire & Cable (AWC)
Allied Wire & Cable was founded in 1987 and acquired by GCG in 2021. We are a market-leading, value-added distributor of wire and cable-based connectivity and industrial automation solutions. We proudly serve the industrial OEM, factory automation, communications, and building technology markets.
About GCG
At GCG, We Make Connections Possible through a nationwide network of facilities providing the wire, cable, automation and associated products that ensure connections among families and friends, co-workers and customers, and the industrial equipment used across the country. Serving a wide variety of industries, our experienced teams are Service-oriented, Responsive, and Values-Focused.
GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person .
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Job Locations US-PA-Collegeville | US-NH-Bedford
ID 2024-1512
Category Customer Service/Support
Position Type Regular Full-Time