Job Information
Health First Centralized Patient Logistics Registration Counselor - Patient Logistics in Cocoa Beach, Florida
POSITION SUMMARY
The Centralized Patient Logistics (CPL) Registration Specialist is fully engaged in providing exceptional Quality/No Harm, Customer Experience, and Stewardship to ensure the Mission/Vision and financial integrity of Heath First, Inc. by achieving sustainable levels of internal customer service, regulatory compliance, and financial performance within patient registration.
PRIMARY ACCOUNTABILITIES
- Accurately reviews and enters all MD admission orders and status type changes into STAR throughout the hospitalization of every Health First patient including direct admissions and patient transfers.
- Collaborates with Utilization Review Case Managers for appropriate admission status of patients admitted through all special procedural areas.
- Amends Code 44 status as ordered in the Electronic Medical Records to ensure proper billing information is added to STAR.
- Evaluates all Medicare inpatient admissions for the need to add additional Medicare coverage to the account. Escalates need for required follow-up to the Revenue Cycle Department for the required Medicare letter to be signed and the MSPQ to be completed.
- Responsible for the 24 hours a day, seven days a week: o Full registration of newborns at CCH and HRMC o Attending MD order changes for entire Health First Hospital Division o First Flight, prehospital, and emergent admission accounts o Roundtrip and inter-facility transfer accounts o Inpatient hospice accounts o Hospital at Home accounts o Emergency department admissions
- Assumes overnight and weekend patient registration responsibility for HRMC Obstetrics and Labor & Delivery.
- Collaborates with the Transfer Access RN Case Managers and CPL Bed Control to ensure timely creation of accounts for all transfers to decrease delays in placement and throughput.
- Serves as a resource for Hospital Division staff in the use of designated computer systems and software programs, and for troubleshooting account recovery and corrections as requested by any department within the IDN.
- Makes certain accurate orders are in place for all service types and collaborates with Case Management Utilization Review to ensure accounts are assigned and discharged correctly.
- Assists with the monitoring of accounts to ensure accurate information is obtained and compliance requirements are met for physician orders, Medicare regulations, Hospice regulations, billing regulations, and HIPAA.
MINIMUM QUALIFICATIONS
- Education: High school diploma or equivalent.
- Work Experience: Minimum one (1) year recent experience in Patient Access/Registration, or as a Health Unit Coordinator, or Billing Specialist in acute care environment preferred.
- Knowledge/Skills/Abilities: o General knowledge of medical terminology. o Proficiency working in multiple computer applications simultaneously. o Ability to work autonomously with minimal supervision. o Excellent interpersonal and communication skills. o Ability to collaborate professionally with multiple teams. o Strong critical thinking skills to resolve issues and prioritize demands. o Ability to maintain composure in stressful office environment.
PHYSICAL REQUIREMENTS - Sedentary
- Majority of time involves sitting or standing; occasional walking, bending, and stooping.
- Long periods of computer time or at workstation.
- Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
- May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
- Communicating with others to exchange information.
- Visual acuity and hand-eye coordination to perform tasks.
- Workspace may vary from open to confined; on site or remote.
- May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
Job: *Logistics
Organization: *Cape Canaveral Hospital
Title: Centralized Patient Logistics Registration Counselor - Patient Logistics
Location: Florida - Brevard County-Cocoa Beach
Requisition ID: 075811