Job Information
Emerson After Sales Representative with French in CLUJ NAPOCA, Romania
Are you looking for an opportunity to expose your skills and grow? If your answer is YES, then you could be our new Customer Service -After Sales Representative with French .
The person in this role will guarantee a positive experience for our customers ensuring quick and reliable processing of customer claims from starting point to resolution.
By joining us as Customer Service -After Sales Representative with French , in Cluj-Napoca , this role can be a great foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities.
In This Role, Your Responsibilities Will Be:
Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving and other services across all media (telephone, mail, etc.).
Develop a “Commercial” focus: Generate leads for sales force through active listening and probing for customer requirements and opportunities
Connect with the customer to understand the issue
Log customer claims in the appropriate data base(s)
Lead all necessary actions / investigation to find the root cause
Have credit notes requests validated by the appropriate persons ensuring a clear, accurate and reliable information is provided to make decision.
Raise credits when validated
Follow the good returns until their completion. Communicate daily with Product after Sales and chase all parties. This part is also including chasing customers and transport companies when necessary.
Deal with rejection in commercial manner.
Liaise with customers, sales forces, and customer service
Contribute to root cause analysis, lead actions, and update the credit notes action plan and follow up
Contribute to continuous improvement: Share issues across the team and propose corrective and preventative actions followed in actions plans held by the Team Leader, thereby ensuring the level of customer service required.
Ensure Health and safety compliance as per standards under local law
Who You Are:
You are passionate about making an impact and always act with integrity. You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems.
You keep in touch with customers, and you engage in collaborative planning while you define overall goals and objectives.
For This Role, You Will Need:
Bachelor’s degree
Attention to details, proactivity
Strong ability to solve problems
Openness to collaborate and work with others;
Excellent Customer sense and strong analytical skills
Proficient in English and French (verbal and written communication skills)
Preferred qualifications to set you apart:
Previous experience in a similar position;
Familiarity with working in a complex organization (matrix structure);
Our Offer to You
By joining Emerson as a Customer Service – After Sales Representative with French, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.
Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications. Our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
We encourage and support several Employee-led Resources Groups that promote a diverse and inclusive workplace, among them Women Impact Network, LGBTQ+A and Somos
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.
Learn more about this here : https://www.emerson.com/en-us/careers/diversity-and-inclusion
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Requisition ID : 24004138
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.