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Fiserv Director, EMEA ISV Segment Lead in Clonskeagh, Ireland

Director, EMEA ISV Segment Lead

In Fiserv we believe that the segment leaders must see the world as our customer do. This new ISV segment lead role is responsible and accountable for the EMEA ISV segment product strategy, value proposition and GTM plan. It is a deliberate move to a more “Customer Centric” organisational design in the EMEA product management function.

The ISV segment lead will systematically build a deep understanding of the customer needs and the “outside in” perspective. They will use insights, facts and data on customer and competitors to inform their decision making and recommendations.

They will create products and propositions for the ISV segment, managing a portfolio of products in a variety of sub-segments throughout their product lifecycle.

Customer centric design and client experience is at the heart of the ISV Segment leader’s role. The ISV segment lead recognises the critical importance of ‘client experience’, and for their segment they are the champion of the desired client experience and associated value propositions, working in lock step with many different parts of the organisation.

The ISV segment lead will work with global counterparts where relevant to bring global products and services to their segment and will share financial and non-financial targets with the ISV segment sales leader.

Responsibilities:

  • Set the segment vision and provide leadership for the ISV segment in EMEA

  • Understand the market and define the ISV product strategy and GTM

  • Create value propositions for the segment and sectors (e.g. hospitality)

  • Working in very close partnership with cross functional teams (globally and locally)

  • Drive requirements in the technology delivery teams

  • Define what gets built and for whom

  • Manage a portfolio of products in the segment through their product lifecycle

  • Own the merchant / client experience

  • Lead product marketing for the ISV segment, including:

  • Messaging

  • Sales Collateral

  • Websites content for ISV/Partners

  • PR/ Content Marketing

  • Partner marketing support

  • Analyst relations/engagement

  • Build and own product partnerships that expand our offering and create new routes to market

  • Partner with Sales on all demand generation activity with dependencies on product

  • Shared KPIs with the ISV segment sales leader

Attributes:

  • Big picture view of the market and client centric approach

  • Problem solver attitude

  • Creative and innovative thinker

  • Influencer and strong communicator

  • Expert in cross functional collaboration

  • Agile and comfortable in a fast paced, dynamic environment.

  • Independent - Self-starter mentality

  • Commercially savvy, results driven, led by data and analytics

  • Segment evangelist

Experience:

  • Experience of the payments or fintech industry is required for this role

  • 5+ years product/segment management including delivery of products from start to finish

  • Proven track record in developing successful GTMs and leading ISV product marketing

  • Hands-on experience in ISV software development

About Fiserv:

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

You are looking for opportunities for growth and development throughout your career. We are looking for the best and the brightest to join our global team of professionals. At Fiserv you will find an environment where leadership, innovation and collaboration are valued.

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