Job Information
Cleveland Clinic Systems Analyst Associate in Cleveland, Ohio
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As the IT Systems Analyst Associate, you will participate in workstation, software, peripheral, network, and workflow support. The Associate provides input to develop solutions. With supervision and support, you may assist with project assignments and documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans, and collaborative communications. You will also support first level diagnostic Help Desk and after-hours support to include on-call responsibilities.
The ideal future caregiver is someone who:
Has some Knowledge or Experience with any of the following: Software development, EpicCare, and/or Interfaces/Tools.
Thrives working both independently and as part of a team.
Has strong project management and critical thinking skills.
This is an excellent opportunity for someone seeking a lifelong career and to work with a team devoted to improving the ability of the Information Technology department to provide the best support available. This team will also provide you with a career ladder that can lead to leadership roles, if desired.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
Complies with established corporate and departmental policies, procedures, objectives, quality assurance methods, and safety codes. Demonstrates compliance with licensing, regulatory and accrediting agency provisions as required.
Consistently demonstrates appropriate and professional communication behavior toward patients, customers, and coworkers. Cooperates with Management and peers to promote an environment of teamwork and collaboration.
Assists with system configuration by participating in proof of concept build and testing and continuously communicating end user experiences to the build team. Knowledgeable and able to effectively address the capabilities and application of clinical information systems.
Utilizes lean tools and methodologies to support operations use of information technology by streamlining processes and demonstrating a commitment to standard work.
Builds good working relationships and maintains a continuous interface with customers, vendors, co-workers and supervisor and utilizes these relationships to resolve issues and problems and explore opportunities. Participates as a member of IT Customer Advocacy Program.
Develop, support and maintain department documentation and procedures as needed to provide the necessary support and training to other IT staff and user clients as needed.
Performs all other duties as assigned or requested.
Education:
- Successful completion of Cleveland Clinic apprenticeship program and High School diploma/GED
Certifications:
Microsoft, CompTIA, or equivalent preferred.
For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.
Complexity of Work:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Work Experience:
Problem solving skills
Team collaboration
Independently able to train and take on increasingly complex challenges
Physical Requirements:
Ability to perform work in a stationary position for extended periods.
Ability to travel throughout the hospital system.
Ability to operate a computer and other office equipment.
Ability to communicate and exchange accurate information.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $17.25
Maximum hourly: $26.31
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities