Campus Pride Jobs

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary We are currently seeking talented and motivated individuals to join our team as Service Support Field Advisor at Rivian. This is an evergreen job posting, which allows us to build a pipeline of qualified candidates who we can consider for future openings. You will be contacted if a position matching your qualifications becomes available. The Service Support Field Advisors are the on-site liaison between the Centralized Service Support Operations Center and on-site Service Center Operations as well as the end-to-end point of contact for Rivian owners/fleet companies needing assistance with vehicle education, charging, and/or connectivity questions, and roadside or servicing/repair of their Rivian vehicle. Please note, this is a proactive job posting, which allows us to build a pipeline of qualified candidates who we can consider for future openings. You will be contacted if a position matching your qualifications becomes available. Responsibilities Act as the on-site liaison between the centralized Service Support Operations Center and Service Center Front of House operations. The Service Support Field Advisors are the on-site, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging, and connectivity education/repair/maintenance. Customer interaction can occur in person or through an omnichannel solution (phone calls, emails, chat, SMS/text). Utilizing strong listening/comprehension skills, you will triage the situation in person or through over-reporting methods, document vehicle concerns/symptoms, and determine the best servicing solution, all with a customer-first focus. You will document customer concerns, determine if a quick technical solution is available, execute the resolution, and document. If the issue warrants a deeper diagnosis, you will create a service ticket and work closely with the Remote Diagnostic Team, who drafts the vehicle repair plan. The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs, and then communicate the following steps to the customer for agreement and work authorization. Able to travel to Rivian's factory for periodic support Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Qualifications Required levels of experience will vary based on business need. Enthusiasm and passion for Rivian and electric vehicles. Find it rewarding to help a customer in need Empathy, sincerity, patience, and strong communication skills. Excellent follow-up and probing skills Strong problem-solving capabilities The ability to maintain composure under pressure and deal with ambiguity The ability to multi-task not only while providing exceptional quality work but while navigating multiple, different work streams and tools Willingness to learn new and innovative automotive technologies Work in a team-based environment and achieve a common goal Being a customer-facing role, you should be willing and able to work 1st, 2nd, or 3rd shift, including weekends and holidays, with additional flexibility during busier times of the year or when necessitated by business/weather conditions