Job Information
KPMG LLP Manager, Account Management in Cleveland, Ohio
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Manager, Account Management to join our Growth and Strategy organization. Responsibilities: Drive account operations strategy and communication; work with account leadership to develop and implement account growth initiatives and operational process enhancements; project manage the implementation and integration of client Vendor Management Systems (VMS) into account processes; oversee account operations onshore and offshore resources and provide direction/oversight to ensure effective collaboration and information sharing; set up and oversee Contractor Labor Programs Leverage appropriate firm tools and resources for accurate and timely reporting; manage recurring and ad hoc account reporting, to include pipeline, financial planning, engagement tracking, and responses to client requests for information; serve as the point of contact for other required KPMG or client-required reporting (global and U.S. internal growth programs, Government Services Administration (GSA) audits, and more) Understand the client Master Services Agreement (MSA), statement of work (SOW) templates and rate card(s); manage response to and ensure compliance with MSA requirements (GDPR, IPP, Web Controls); supervise responses to client requests, audits, and risk assessments; work with account leadership to stay current on any changes to the MSA and understand operational implications for SOW templates and rates; communicate operational changes to the team Oversee responses to member firm inquiries; supervise Sentinel approval tracking and tree maintenance Interface with client vendor management, sourcing, and procurement leads; maintain relationship with client procurement function to optimize contract processing times; provide oversight and direction to account onshore and offshore resources, ensuring continuous process improvement, and increased efficiency Manage new account team onboarding, collaboration platform maintenance and assist with onboarding collateral creation; ensure business continuity of the account processes and resources Qualifications: Minimum eight years of recent experience in one or more business related areas such as, Financial and Data Analysis, Project Management and Business Operations; minimum two years of recent experience with people management Bachelor's Degree from an accredited college or university in business administration, finance or related field; Master's degree from an accredited college/university preferred Strong knowledge of Microsoft Office and data analysis/reporting in Excel is required; experience with collaboration platforms, Customer Relationship Databases and Vendor Management Systems is preferred Ability to manage concurrent projects, prioritize multiple tasks and apply proactive and creative approach leveraging firm tools and resources; In-depth understanding of different business functions and ability to engage, as needed; capability to assess end-to-end processes, identify gaps, propose solutions, and oversee implementation Profound presentation skills with ability to summarize and analyze large data sets for leadership review Excellent communication, interpersonal, organizational, problem solving, and analytical skills; strong critical thinking and issue resolution skills, with a d